senior manager, Social Trends & Insights

About the role

The role involves managing a team of baristas to ensure smooth operations and customer satisfaction.

Responsibilities

• Oversee daily operations to meet service standards.
• Train and mentor baristas in coffee preparation and service skills.
• Ensure compliance with health and safety regulations.
• Handle customer complaints and resolve issues promptly.

Requirements

• At least 2 years of experience in a leadership position within a hospitality setting.
• Proven ability to manage a team effectively.
• Strong communication and interpersonal skills.
• Knowledge of food safety and handling regulations.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license.
• Ability to work flexible hours including weekends and evenings.

Skills

• Excellent organizational and time management skills.
• Effective problem-solving and decision-making abilities.
• Strong leadership and motivational skills.
• Proficiency in Microsoft Office Suite.

Benefits

• Comprehensive health insurance coverage.
• Flexible scheduling options.
• Professional development opportunities.
• Discounts on Starbucks products and services.

Pay

$20-$25 per hour based on experience.

Schedule

Variable schedule with potential for evening and weekend shifts.