Senior Manager, Sales Training

Job Title Senior Manager, Sales Training Requisition JR000016006 Senior Manager, Sales Training (Open) Location Bridgewater, NJ Additional Locations Malvern, PA Job Description Summary The Senior Manager, Sales Training plans, develops, and directs the implementation of training programs for sales professionals. The role works closely with the members of Marketing, Sales, Sales Operations, Medical, Regulatory, Compliance, Legal and Managed Markets, as appropriate, to ensure that current programs are compatible with marketing direction, sales force needs, and Keenova’s strategic direction. This role is also responsible for collaborating with brand teams and sales to plan all sales force meetings, which include developing the agenda, content, planning schedules, and material management. This senior-level role has the ability to lead through others, manage conflict, demonstrate professional maturity, as well as lead through Keenova’s values. The successful candidate has previous experience leading a team of people (ASM within our current organization), and/or has been a training manager, who has demonstrated over time his/her ability to lead, have critical conversations, and have mastered the role’s technical competencies. The individual in this senior-level role will also need to have sufficiently experienced/executed/mastered all aspects of the trainer role (new hire onboarding through advanced training, Sales Meeting/Launch, Field Trainer ownership etc.), such that they have the depth and breadth in the role to mentor/lead a new trainer on all aspects of the trainer role. Job Description Scope of Authority Operates with a high degree of independence and influences training strategy, priorities, resource allocation, and execution across assigned brands or business units. Leads complex cross-functional initiatives and may provide functional direction to Training Managers, field trainers, vendors, and project teams without direct reporting authority. Sales Training Focuses on training sales professionals operating in Specialty Care markets Program Development Develops and manages training programs that support the promotion of multiple products that: Address varied disease statesAcross multiple therapeutic areasIn diverse selling environments Collaboration/Leadership Collaborate with the Sales and Sales Management, Patient Access (as appropriate), Sales Operations Leadership, Marketing Team members, Compliance, Legal and Regulatory with the ability to lead through othersDemonstrating senior-level leadership and professional maturity; effectively managing conflict and critical conversations Knowledge Attainment Possesses in-depth knowledge of specific therapeutic area and monitors a large amount of dynamic market information on an ongoing basis. Training Program Operations Oversees, plans, develops, and directs the implementation and coordination of training programs for the sales representatives by: Developing training solutions to complex problems by using ingenuity and innovationManaging the implementation of the sales training program to ensure compatibility with marketing direction, salespeople’s needs, and sound educational principlesInteracting across organizational lines in a coordinated fashion with internal senior managers and key field managers and address areas or needs proactively before coming significant issuesWorking closely with departmental heads and other training managers to ensure that current programs meet all learning needsCreates implementation guides for any new marketing pieces and implements delivery to the field sales organizationManages and oversees various vendors that may be utilized to deliver workshops to the sales organization.Manages ACTO, the learning management system for Branded Pharmaceuticals. Uploads and monitors all training modules for compliance and certification requirements.Leads credentialing process and management of credentialing website for all of Branded Pharmaceuticals. Answers questions, prepares product verification letters, monitors company insurance and coordinates with HR to obtain background information when necessary.Managing team-building activities and other departmental administrative activitiesCoordinating with Marketing, Sales, Sales Operations and Managed Markets (as appropriate) to translate dynamic market information into relevant training topicsProviding input to Marketing and Sales regarding field communicationsFormulating training policies and schedulesPreparing the Sales Training budget and manages other vendors and budgetsUtilizing centralized resources effectively to support curriculum implementationDirecting and develops strategies and processes for achieving Sales Training excellenceDefining the appropriate training content for the commercial organization and ensures effective implementation of the contentDirecting and develops tools, in conjunction with Marketing, Managed Markets (as appropriate), Sales Operations and Sales, for measuring the quality, consistency, and impact of marketing and sales programs in the fieldMastery of the full trainer role, including new-hire onboarding, advanced training, sales meetings and launches, and field trainer ownership mentoring or leading newer trainers across all aspects of the role. Training Assessment Assesses capability and training needs for sales by partnering and collaborating with sales and marketing to and determine plan of action to develop content for training purposes. Sales Meeting Planning Strategic: Leads the development of the overall strategy, objectives, agenda, and learning priorities for national and regional sales meetings and plan-of-action meetings. Partners with Sales, Marketing, and other key stakeholders to align meeting content with business priorities, brand strategy, field capability needs, and desired performance outcomes. Tactical: Directs the end-to-end development and execution of meeting content, workshops, schedules, materials, and facilitator preparation. Collaborates with the Director, Meetings/Conventions Planning, cross-functional partners, and vendors to coordinate timelines, logistics, approvals, and on-site delivery; proactively identifies risks, resolves issues, and ensures a high-quality participant experience. Education & Experience A bachelor’s degree in science, engineering, education, marketing, or a related fieldAt least 5 years’ experience as a sales representative in the pharmaceutical industryAt least 2 years as an Area Sales Manager or a Sales Training ManagerA previous District or Area Trainer or like role is preferred Knowledge Significant exposure to sales, marketing, product management, and/or training functionsKnowledge of learning, training, testing, educational concepts, program design, implementation, and performance measurement is preferredKnowledge of patient access Skills & Abilities Strong skills in written and oral communicationSuperior project management skills and attention to detail to help balance and prioritize multiple projectsStrong ability to lead without authority, coach for performance, lead through uncertainty/ambiguityDemonstrates a proactive nature as it relates to the development and pull-through of training strategyDemonstrates strong vendor management skillsDemonstrated ability to initiate/run projects with minimal supervision Keenova offers employees a Total Rewards package which includes competitive pay and benefits. To learn more about our Total Rewards benefits please visit: Keenova Careers | Serve and Grow with Purpose | Keenova The expected base pay range for this position is $138k – $221k. Please note that base pay offered may vary depending on factors including job-related knowledge, skills, and experience. This position is eligible for a bonus in accordance with the terms of the applicable program. Bonuses are awarded at the Company’s discretion. Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required. At Keenova, we believe that no one should be alone in their pursuit of better health. This purpose drives us as we pair quality therapeutics with human support—showing up in big moments and small to help patients find comfort and confidence. We bring deep expertise and resolve to every therapeutic area we serve, including immunology, urology, men’s health, orthopedics, critical care, and pediatric endocrinology. We work with patients, care partners, and physicians to help them navigate healthcare system complexity and access therapies that make a meaningful difference. We are Keenova—keen to solve, keen to serve. Learn more at www.keenova.com.