Senior Manager of Sales Training

About the role

The Sr. Manager Sales Training plays a dual role as a leader and contributor, leveraging cutting-edge learning technologies—including AI-powered tools—to design, deliver, and evolve scalable sales training programs that build capabilities across the global organization. This role requires strong technical acumen in both traditional and emerging AI-driven L&D and sales enablement solutions, with the ability to evaluate, implement, and optimize technologies that enhance learning effectiveness and sales performance.

Key Responsibilities

• Training Design & Delivery

• Design and deliver comprehensive sales training programs, including onboarding, performance coaching, and certifications
• Facilitate instructor-led training sessions (in-person and virtual via Microsoft Teams)
• Redesign and innovate global sales learning offerings, integrating existing sales playbooks and methodologies created by the Enablement team into scalable training solutions
• Develop engaging content using modern tools including Articulate, Synthesia, Canva, and Microsoft Suite
• Leverage AI-powered tools to create personalized, adaptive learning experiences and scale content production (e.g., AI video generation, AI coaching simulations, automated content curation)
• Integrate AI-driven sales enablement technologies into training programs, including AI conversation intelligence, predictive analytics, and AI sales assistants
• Stay current with AI innovations in L&D and sales, evaluating and piloting emerging tools to enhance learning effectiveness and sales performance
• Design AI-augmented coaching programs that use conversation intelligence and performance data to deliver just-in-time learning interventions

• Leadership & Collaboration

• Manage and mentor one direct report, fostering their professional development
• Lead sales mentorship and leadership coaching certification programs
• Present regularly at key events, including the Sales & Marketing Kickoff (SMKO)
• Collaborate cross-functionally with Sales, Marketing, Product, and Enablement teams
• Participate in cross-functional councils to align on sales readiness needs while maintaining scope within L&D

• Measurement & Administration

• Measure learning effectiveness through Kirkpatrick's model and L&D KPIs, incorporating AI-driven analytics where applicable
• Administer LMS via Percipio (Skillsoft) and optimize platform capabilities
• Track and report on training ROI and impact on sales performance metrics

Required Qualifications

• Experience

• 5+ years of experience in instructional design and training delivery
• 3+ years in frontline sales or sales enablement function
• 2+ years in people leadership roles

• Technical Skills & Tools

• Experience with Salesforce CRM and Microsoft 365 suite
• Proficiency in learning design software: Articulate Storyline, Adobe Creative Suite, Synthesia, Canva, or equivalent
• Experience with Learning Management Systems: Percipio or equivalent
• Experience with AI-powered learning technologies such as: AI content creation tools (Synthesia, D-ID, Descript, or similar), AI-driven LMS/LXP platforms with adaptive learning capabilities, AI coaching and simulation platforms (Rehearsal, Quantified, or similar), AI-driven sales enablement tools including: Conversation intelligence platforms (Gong, Chorus, Clari, or similar), AI-powered CRM features and predictive analytics in Salesforce, AI sales assistants and automation tools

• Core Competencies

• Deep knowledge of adult learning principles and Kirkpatrick's evaluation model
• Proficiency in live and virtual facilitation
• Strong project management practices and skill set
• Demonstrated ability to evaluate and implement AI solutions that improve learning outcomes and sales performance
• Understanding of AI ethics, data privacy, and responsible AI use in learning and sales contexts