Senior Manager, Sales Operations

Primary Duties

• Own weekly Open to Ship reporting at account and department-level against LY, budget.
• Mitigate risk to business through partnership with DC operations, customer service, and other matrix operational partners to ensure orders flow seamlessly.
• Guides Customer Service and DC Management in planning order releases and shipments, and servicing customers.
• Works with sales management and individual sales reps to solve daily issues and challenges.
• Key stakeholder in ensuring backlog integrity and reliability – responsible for reviewing and directing any changes necessary in backlog and overseeing contract management process.
• In partnership with Sales Leadership, develop and track Sales Promotion and Incentive Programs.

Knowledge, Skills And Abilities Required

• Bachelor’s degree in business or related field.
• In-depth knowledge required for the role is typically developed by having 8+ years of experience in Sales Operations and/or Sales Planning.
• Intellectual curiosity and a desire to use data to identify and illustrate product sales and market trends.
• Strong analytical skills and ability to think strategically.
• Ability to negotiate and influence policymaking on critical matters.
• Proficiency with excel, Power BI, and SAP, and large data sets preferred.
• Excellent oral and written communication skills.
• A natural leader and team player with the ability to work closely with and manage others.
• Ability to establish and maintain effective working relationships both internally and externally.
• Ability to multi-task and a willingness to step in to get the job done.