Senior Manager, Sales Operations

Key Responsibilities

• Lead territory design, quota allocation, and capacity planning to align sales resources with market opportunity and revenue objectives.
• Drive pipeline management and forecast support by monitoring pipeline health, identifying risks and opportunities, and improving forecast accuracy and predictability.
• Design, standardize, and continuously optimize sales processes, operating cadences, and governance frameworks to improve seller productivity and execution at scale.
• Partner with Sales Leadership, Finance, Business Planning & Analytics, Systems, and Enablement to translate business objectives into actionable sales strategies and operational plans.
• Develop and operationalize performance metrics, dashboards, and review processes that drive accountability and enable data-driven decision making.
• Leverage analytics and insights to identify trends, bottlenecks, and opportunities across sales productivity, pipeline progression, conversion rates, and revenue attainment.
• Champion the adoption of AI-enabled tools and automation to streamline workflows, improve forecasting, reduce administrative burden on sellers, and increase operational efficiency.
• Evaluate and implement emerging technologies, data practices, and AI-driven capabilities that enhance sales planning, execution, and decision-making.
• Establish scalable processes and data standards that improve visibility, support future AI initiatives, and enable a more intelligent, proactive sales operating model.

Qualifications

• 7+ years of experience in Sales Operations, Revenue Operations, Business Operations, Management Consulting, or related strategic operations roles.
• Experience supporting and scaling B2B SaaS sales organizations, including territory planning, forecasting, pipeline management, and sales performance optimization.
• Proven ability to partner with Sales Leadership to develop and execute operational strategies that improve productivity, forecast accuracy, and revenue outcomes.
• Strong understanding of SaaS business models and key performance metrics, including ARR, pipeline coverage, conversion rates, retention, and sales productivity.
• Advanced analytical and problem-solving skills, with the ability to synthesize complex data into actionable business insights and recommendations.
• Experience leading cross-functional initiatives and influencing stakeholders across Sales, Finance, Analytics, Systems, and Enablement functions.
• Expertise with CRM platforms (Salesforce preferred) and familiarity with modern revenue technology stacks, including forecasting, sales engagement, and conversation intelligence tools.
• Experience leveraging automation, AI, and data-driven workflows to improve operational efficiency, decision-making, and seller effectiveness.
• Strong communication and executive presentation skills, with the ability to influence decisions and drive alignment across all levels of the organization.
• Highly self-directed with the ability to thrive in a fast-paced, evolving environment and balance strategic thinking with hands-on execution.

Pay

This position offers a salary range of $130,000 - $160,000 CAD per year plus participation in a discretionary bonus plan. Final compensation will be based on skills, experience, and qualifications.