Senior Manager, Sales Operations
About the role
The Sr. Manager, Sales Operations plays a critical role in scaling and strengthening PROCEPT BioRobotics' commercial operations capabilities. This role is highly visible and offers significant exposure to senior leadership, with the opportunity to shape the future of Sales Operations.
Responsibilities
Lead and develop the Sales Operations function, including direct management of full-time employees & consultant partners, while fostering a high-performance, service-oriented culture.
Serve as a trusted advisor to commercial leadership by providing strategic insights, operational support, and recommendations that improve sales execution and drive business performance.
Partner cross-functionally with Sales, Marketing, Finance, HR, Legal, and IT to support execution of commercial priorities and operational initiatives.
Build and scale sales operations infrastructure, processes, and governance to support organizational growth, field productivity, and commercial effectiveness.
Drive operational rigor, accountability, and continuous improvement across forecasting, pipeline management, CRM utilization, territory management, and performance reporting.
Establish operating cadences, KPIs, and business rhythms that improve visibility, accountability, and execution across the commercial organization.
Identify opportunities to streamline workflows, improve data quality, and reduce manual processes through automation and systems optimization.
Support change management initiatives that improve adoption of commercial tools, processes, and operational best practices across the sales organization.
Lead administration and optimization of U.S. and Global sales compensation plans, including quota management, commissions, and performance reporting.
Partner with Finance, HR, and Sales Leadership to design, implement, and communicate effective incentive compensation programs aligned to business objectives.
Evaluate compensation plan effectiveness and recommend enhancements to drive sales performance and organizational alignment.
Establish clear documentation, controls, and processes to support scalability and compliance.
Lead territory design, alignment, and optimization initiatives utilizing internal performance data and third-party market intelligence.
Partner with Sales Leadership on annual quota setting, capacity planning, and organizational modeling.
Maintain account segmentation, customer targeting strategies, and market opportunity analysis.
Support strategic planning initiatives by analyzing market trends, procedural adoption, capital placements, and commercial performance metrics.
Lead analysis of sales productivity, procedural trends, market penetration, and customer adoption metrics.
Support board-level and executive presentations with accurate and insightful commercial analytics.
Requirements
Bachelor’s degree in Business, Finance, Analytics, Economics, or related field.
7–10 years of progressive experience in Sales Operations, Commercial Operations, Business Analytics, Finance, or related roles.
2+ years of people leadership or demonstrated experience leading cross-functional initiatives and mentoring team members.
Strong experience with sales compensation administration, territory planning, analytics and CRM management.
Familiarity with sales compensation platforms and forecasting tools.
Advanced analytical and problem-solving skills with strong proficiency in Excel and data analysis.
Ability to synthesize large datasets into clear, actionable business insights.
Excellent communication and stakeholder management skills with the ability to influence across all levels of the organization.
Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
Proven ability to drive process improvements and implement scalable operational solutions.
Experience working with Salesforce.com and commercial analytics platforms.
Experience with data visualization and BI tools such as Tableau or Power BI.
Experience in medical device, healthcare, life sciences, or capital equipment sales environments.
Interest in innovative surgical technologies and improving patient outcomes.
Qualifications
Experience supporting global commercial organizations.
Interest in innovative surgical technologies and improving patient outcomes.
Pay
$192,960 to $227,010 and also comes with 15% bonus and RSUs.