Senior Manager, Sales Operations

About the role

This role is eligible for our hybrid work model: Two days in-office.

Responsibilities

• Drive operational excellence across Priceline’s Accommodations business by identifying, implementing, and scaling tools, automation, and AI-driven solutions.
• Partner closely with Product, Technology, and Commercial teams to bring scalable solutions to life, using data and AI to modernize workflows and unlock meaningful business impact.
• Identify and lead high-impact opportunities to improve operational workflows through tools, automation, and AI, that improve speed and quality.
• Collaborate cross-functionally with Product and Commercial teams to define requirements and deliver scalable, user-centric solutions.
• Coordinate cross-brand tool and solution development.
• Drive the rollout and adoption of new tools, such as CRM and AI-enabled workflows across the Accommodation organization.
• Maintain and monitor performance of implemented solutions and continuously optimize based on data and feedback.
• Support pilot programs and scale successful initiatives across markets and teams.
• Translate business challenges into practical AI and automation use cases with measurable outcomes.
• Provide ongoing feedback to internal stakeholders to improve tooling, reporting, and operational processes.
• Manage and coordinate with external vendors and partners to accelerate delivery.
• Lead an operational team, setting the vision and objectives, while managing senior stakeholder requirements.
• Foster a culture of data-driven decision-making and performance accountability within the organization.
• Educate and train internal stakeholders on the benefits and usage of new tools and solutions.
• Effectively communicate and present performance findings, strategies, and recommendations to senior management and key stakeholders.

Requirements

• Bachelor’s degree or equivalent experience in a relevant field (MBA preferred)
• 8+ years of experience in operations, strategy, product, or process improvement roles
• 3+ Years of experience as a People Leader
• Entrepreneurial thinking, with a proven track record of implementing innovative ideas, processes or products in complex organizations
• Experience working cross-functionally
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights
• Experience with implementing AI solutions, automation, or workflow tools, with the ability to apply them to real business problems
• Excellent communication and stakeholder management skills
• Comfortable operating in a fast-paced, dynamic environment and managing multiple initiatives simultaneously
• Curious, solution-oriented, and motivated to challenge the status quo
• A strong teammate with a “get it done” attitude and ownership mindset

Qualifications

• Illustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability and Trust
• There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, certain roles may be eligible for an annual bonus and/or equity grant.
• The salary range for this position is $135,000-$170,000.

Skills

• Data analysis and interpretation
• Project management
• Leadership and team management
• Collaboration and cross-functional teamwork
• Problem-solving and decision-making
• Communication and stakeholder management
• Implementation of AI solutions and automation
• Scalability and efficiency improvement
• Customer-focused approach

Benefits

• Health & wellness coverage including medical, dental, vision, and mental health resources
• Generous time off including PTO, holidays, a company-wide Priceline Pause reset week, and paid volunteer days
• Work/life support including the ability to work up to 4 weeks per year from anywhere, parental leave, dependent care and family support resources, Summer Fridays, and office perks like stocked kitchens and catered meals (varies by location)
• Financial security programs such as retirement plans with company contributions, life and disability coverage, and tax-advantaged accounts
• Signature travel perks including employee-only discounts on hotels and flights, VIP deals, and Big Deal Bucks credits
• Additional perks & discounts like travel and partner discounts, tuition support, legal support, and pet benefits

Pay

• The salary range for this position is $135,000-$170,000.

Schedule

• This role is eligible for our hybrid work model: Two days in-office.