Senior Manager, Sales Operations

What You'll Do

We are seeking a highly motivated Sr. Manager, Business Operations, to support our GTM Organization. This individual will lead a team of Business Operations Analysts while also contributing strategically and operationally to key revenue initiatives. The ideal candidate combines strong analytical and technical expertise with proven people leadership skills and excels in a highly matrixed environment. This role requires the ability to coach and develop talent, drive cross-functional alignment, and translate complex data into clear, actionable insights that influence business outcomes.

What Your Responsibilities Will Be

• Lead, mentor, and develop a team of Business Operations Analysts, fostering a high-performance and collaborative team culture.
• Manage intake and prioritization of leadership requests, ensuring alignment with business priorities and quality standards for deliverables.
• Oversee target and quota setting processes, including ownership of annual quota planning and alignment with company objectives.
• Act as a trusted advisor to leadership, delivering insights and recommendations that influence decision-making and sales performance.
• Define and oversee KPIs, reporting frameworks, and dashboards to monitor business health and performance.
• Drive continuous improvement in forecasting processes, pipeline trends, and forecasting accuracy, ensuring high-quality, actionable insights.
• Serve as a key liaison across Go-To-Market Strategy & Operations, Finance, RevOps, and other internal teams to deliver business reviews, insights, and recommendations.
• Champion the use of AI tools and automation to enhance reporting, analytics, and operational efficiency.

What You’ll Need To Be Successful

• 7+ years of experience in operations, finance, analytics, or a related field, with at least 2 years of people management experience.
• Strong leadership and coaching skills, with a track record of developing high-performing teams.
• Exceptional analytical and problem-solving abilities, with a balance of strategic thinking and attention to detail.
• Excellent communication and presentation skills, with experience engaging stakeholders at all levels, including executives.
• Prowess in managing multiple priorities and leading through ambiguity in a fast-paced environment.
• Experience working in cross-functional, matrixed organizations.
• Familiarity with AI-driven tools and technologies (e.g., generative AI, automation platforms) and their application in business operations.

How We’ll Take Care Of You

• Total Rewards: Great compensation package, paid time off, and paid parental leave.
• Health & Wellness Benefits: Vary by location but generally include private medical, life, and disability insurance.
• Inclusive Culture and Diversity: Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and organizational culture.

About Avalara

• We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year.
• We’re a billion dollar business, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.
• We’re bright, innovative, and disruptive, like the orange we love to wear.
• We’re supporting diversity and inclusion, and we’re committed to empowering our people to win.

What You Need To Know About Avalara

• We’re an Equal Opportunity Employer.
• We support diversity, equity, and inclusion, and we’re committed to integrating them into our business practices and organizational culture.