Senior Manager, Retail Business Unit Risk

About the role

The Retail Business Unit Risk team provides the first line of defense risk management and supervision for Schwab’s Investor Services.

Responsibilities

• Lead risk identification, assessment, and monitoring activities across Retail Investor Services, with a focus on supervisory, regulatory, and operational risk
• Maintain and evolve the Risk and Control Self-Assessment (RCSA), including mapping controls to risks and documenting control design and effectiveness
• Provide independent challenge and advisory support to business partners on risk mitigation strategies and control effectiveness
• Support and execute the issue management lifecycle, including root cause analysis and development of actions to address control gaps
• Prioritize competing initiatives based on risk impact, regulatory expectations, and business priorities
• Support the new product lifecycle by identifying applicable risks and controls within the RCSA framework
• Develop and enhance standardized frameworks, templates, and processes to improve consistency, scalability, and audit defensibility
• Collaborate across business units to ensure alignment on risk ownership, governance expectations, and supervisory practices
• Influence stakeholders at all levels by providing clear, concise, and risk-based recommendations that balance control requirements with business objectives

Requirements

• 6-8 years relevant financial services experience, including broker dealer and retail experience
• 5+ years supervisory, risk, audit, control, or compliance experience in similar financial service industry
• Strong communication and influencing skills, with a demonstrated ability to provide credible challenge and risk-based guidance to business partners
• Highly effective organizational and time management skills
• Experience implementing and operationalizing process improvements at scale
• Proven ability to interpret regulatory changes and translate requirements into actionable policy, procedure, and control enhancements
• Ability to respond to findings and remediation plans and track through to completion
• Strong attention to detail, with the ability to identify root causes of gaps and emerging risks
• Experience implementing regulatory or control-related initiatives across a business in a way that balances control requirements with business needs

Qualifications

• Series 7 and other licenses (willingness to obtain)
• Experience interpreting regulatory changes and translating requirements into actionable policy, procedure, and control enhancements
• Ability to respond to findings and remediation plans and track through to completion
• Strong attention to detail, with the ability to identify root causes of gaps and emerging risks
• Experience implementing regulatory or control-related initiatives across a business in a way that balances control requirements with business needs

Skills

• Industry, supervisory, risk, and control expertise
• Ability to influence stakeholders
• Strong communication and influencing skills

Benefits

• 401(k) with company match and Employee stock purchase plan
• Paid time off for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance