Retail Senior Store Manager

About the role

The Senior Store Manager and Flagship Store Manager positions are critical to the successful operations of FedEx Office’s largest and most impactful retail stores. You will run and grow your business while maintaining Purple Promise service, operational excellence and leading, developing and coaching your direct reports. Your leadership and passion for results allows the store team to provide solutions to our customers and reach the store financial goals.

Responsibilities

• Understand and model FedEx Office values to customers and team members
• Regularly spend time building and inspiring high performing teams by using FedEx Office tools, resources, effective judgment and decision-making in the selection, training, development, retention and performance management of your people
• Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs
• Regularly work with our largest accounts, complex customer needs and/or serve as a consultative partner to our host properties and commercial sales in the execution of work for our key customers
• Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience
• Take ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management through leadership and delegation
• Customarily and regularly improve all operational and store sales activities to ensure the store exceeds financial and customer experience targets
• Regularly practice independent judgment, self-management and effective decision-making in the performance of daily job duties including accounts receivable, inventory reports, daily sales recaps and bank deposits
• Independently prioritize and accomplish multiple leadership tasks within established timeframes by effectively planning and managing workload, delegating work and supervising, monitoring and directing store leaders and other team members
• Share ideas and use Quality Improvement tools in order to improve the business

Qualifications

• Bachelor’s Degree preferred
• Minimum High School or GED
• 4+ years of related (ex. retail, service, hospitality, military) experience, including 3+ years of supervisory experience
• Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel

Benefits

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential.

Pay: $20.75 - $24.37/hr

Additional Details:

• Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
• Applies Quality concepts presented at training during daily activities.
• Supports FedEx Office Quality initiatives.

Company Information

• FedEx Office is an Equal Opportunity Employer including, Vets/Disability.
• FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.
• FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act.
• If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.