Senior Manager, Retail Business Unit Risk

About the role

The Retail Business Unit Risk team provides the first line of defense risk management and supervision for Schwab’s Investor Services. The Senior Manager, Business Unit Risk Manager oversees the business risk profile and partners with leaders to identify, assess, and manage risk, ensuring effective controls and adherence to regulatory and firm standards across the retail organization.

Responsibilities

• Lead risk identification, assessment, and monitoring activities across Retail Investor Services, with a focus on supervisory, regulatory, and operational risk
• Maintain and evolve the Risk and Control Self-Assessment (RCSA), including mapping controls to risks and documenting control design and effectiveness
• Provide independent challenge and advisory support to business partners on risk mitigation strategies and control effectiveness
• Support and execute the issue management lifecycle, including root cause analysis and development of actions to address control gaps
• Prioritize competing initiatives based on risk impact, regulatory expectations, and business priorities
• Support the new product lifecycle by identifying applicable risks and controls within the RCSA framework
• Develop and enhance standardized frameworks, templates, and processes to improve consistency, scalability, and audit defensibility
• Collaborate across business units to ensure alignment on risk ownership, governance expectations, and supervisory practices
• Influence stakeholders at all levels by providing clear, concise, and risk-based recommendations that balance control requirements with business objectives

Requirements

• 6-8 years relevant financial services experience, including broker dealer and retail experience
• 5+ years supervisory, risk, audit, control, or compliance experience in similar financial service industry
• Strong communication and influencing skills, with a demonstrated ability to provide credible challenge and risk-based guidance to business partners
• Highly effective organizational and time management skills
• Experience implementing and operationalizing process improvements at scale
• Proven ability to make timely, well-reasoned decisions based on available information
• Experience interpreting regulatory changes and translating requirements into actionable policy, procedure, and control enhancements
• Ability to respond to findings and remediation plans and track through to completion
• Strong attention to detail, with the ability to identify root causes of gaps and emerging risks
• Experience implementing regulatory or control-related initiatives across a business in a way that balances control requirements with business needs

Qualifications

• Series 7 and other licenses (willingness to obtain)
• Proven ability to make timely, well-reasoned decisions based on available information
• Experience interpreting regulatory changes and translating requirements into actionable policy, procedure, and control enhancements
• Ability to respond to findings and remediation plans and track through to completion
• Strong attention to detail, with the ability to identify root causes of gaps and emerging risks
• Experience implementing regulatory or control-related initiatives across a business in a way that balances control requirements with business needs

Benefits

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance