Senior Manager, Renewals & Projects - Revenue Operations

What You'll Be Doing

• Lead the Renewals Function
• Lead and develop the Renewals team, driving forecasting, pipeline management, pricing governance, and commercial execution to protect and grow recurring revenue.
• Partner with Sales, Customer Success, Finance, and Legal to improve renewal performance, reduce revenue leakage, and continuously optimize the renewals process.
• Drive Commercial Transformation and Strengthen Commercial Operations
• Lead strategic initiatives supporting our SaaS operating model, including pricing, CPQ readiness, billing, entitlements, Agentic MDM, and master data improvements.
• Work across Product, Engineering, Finance, and Sales Operations to deliver scalable processes, system improvements, and strong business adoption.
• Improve CRM discipline, forecasting, reporting, and commercial governance to enable better decision-making and execution.
• Support the evolution of our commercial systems and operating model to ensure scalability as the business grows.
• Lead Cross-Functional Delivery
• Build structure, alignment, and accountability across stakeholders from planning through execution.
• Drive change management to ensure new processes, tools, and ways of working are adopted across the organization.

Who we are looking for

• A structured and analytical professional who combines strategic thinking with strong operational execution.
• Can manage complexity, influence across global teams, and thrive in a fast-paced SaaS environment.
• Bring 5+ years of experience in Commercial Operations, Revenue Operations, Sales Operations, Renewals, Customer Success Operations, or similar SaaS/subscription commercial roles.
• Have solid experience leading renewals or commercial operations in a SaaS-based business.
• Possess a strong understanding of forecasting, pricing, pipeline management, CRM, and commercial governance.
• Be experienced with Salesforce and commercial systems such as CPQ, ERP, billing, or similar platforms.