Manager/Senior Manager, Revenue Cycle Consulting Project Management

About the role

This role exists to ensure our revenue cycle consulting engagements are completed successfully - on time, within scope, and at the quality our clients expect. The project manager oversees the entire project lifecycle, from planning to final close, ensuring all workstreams are moving smoothly, all stakeholders are informed, and all deliverables are on track.

Responsibilities

• Demonstrates Healthrise Core Values in all interactions with team members, clients, and stakeholders.
• Owns the project charter, defined scope, success metrics, workplan, confirmed resources, and governance structure before the kickoff meeting.
• Turns high-level engagement scope into a detailed workplan with actual milestones, named owners, flagged dependencies, and deadlines reflective of team capabilities.
• Builds and maintains the RACI matrix for both Healthrise and the client.
• Keeps a tight hold on scope, documents changes, assesses impacts, and brings them through proper review with the Director and client before implementation.
• Assesses and redesigns workflows as engagement gaps or inefficiencies arise, and works with client stakeholders to align on future-state workflows.
• Ensures processes are structured, documented, and usable by the client team, including creating swim lane diagrams, process maps, or SOPs.
• Keeps the risk register current, flags risks early, and escalates them to the Director before they become critical.
• Owns the issue log and holds people accountable for resolving open issues.
• Uses the appropriate methodology for the engagement and adapts it when necessary based on client environment or priorities.
• Tracks capacity issues and loops in the Director for additional bandwidth or expertise.
• Runs governance rhythms for each engagement, including weekly status meetings, steering committee reviews, and executive check-ins.
• Writes status reports that are short, accurate, and organized around progress, risks, decisions, and upcoming tasks.
• Builds relationships with clients through follow-through, responsiveness, and honest communication.
• Reviews and approves all deliverables before they go to the client.
• Builds and maintains trackers, dashboards, and reporting templates for real-time client visibility.
• Delivers executive-ready outputs on time, including status decks, performance summaries, financial impact reports, and post-implementation reviews.
• Communicates relevant changes to clients proactively and ensures they are aware of any shifts in plans.
• Stays current on revenue cycle trends and flags any relevant changes that affect active engagements.

Qualifications

• Bachelor’s degree in Business Administration, Health Administration, Healthcare Finance, Health Information Management, or a related field; or equivalent combination of education and progressive experience.
• Manager level: 4 to 5 years of experience managing projects in a healthcare or revenue cycle environment, with a clear track record of running multi-workstream engagements from start to finish.
• Senior Manager level: 6 to 8 years of progressive experience, including a proven track record of independently managing complex consulting engagements across multiple clients or workstreams, with strong client satisfaction and consistent on-time delivery.
• Enough revenue cycle knowledge across at least two functional areas - AR, denials, patient access, coding, underpayment recovery, or similar - to manage the workplan intelligently, assess the quality of what the team produces, and push back when needed.
• Real, demonstrated experience building and managing workplans, charters, RACI matrices, risk registers, issue logs, and formal status reporting.
• Strong Excel and PowerPoint skills.
• Experience with at least one project management tool - MS Project, Smartsheet, Asana, or similar - and comfort with Power BI or Tableau is a plus.
• Strong communicator in writing and in person.
• Highly organized with a genuine attention to detail.
• Familiarity with Epic or another major EHR to understand its impact on the work and communicate with users.
• Able and willing to travel up to 15 to 20 percent.
• Experience in using AI tools to optimize project management and implementation activities.