Senior Manager, Recertification and Professional Conduct

Responsibilities

• Leads practitioner appeals by adjudicating cases, preparing materials, guiding appellants, and serving as the primary staff liaison to the CDR Appeals Panel, including planning and executing monthly Panel meetings.
• Directs practitioner compliance programs, including the CPEU Extension Program, One-Time CPEU Extension and Remediation Program, ensuring consistent and policy-aligned determinations.
• Oversees recertification review processes including Midpoint Review and learner PDP audits, ensuring accurate interpretation of recertification requirements.
• Develops and maintains enforceable policies by designing and operationalizing Appeals Procedures and working collaboratively with cross-functional teams to implement the enforceable Code of Conduct.
• Manages practitioner support systems by overseeing high-volume customer service operations, including phone, LiveChat, and email inquiries, and leading continuous improvement of the appeals website and application database.

Requirements

• Master’s degree in Nutrition and Dietetics, Business, Adult Education, Marketing/Communications, Health Administration, or related field.
• REGISTERED DIETITIAN (RD) REQUIRED. 4 – 5 years of relevant experience in certification, compliance, accreditation, assessment, higher education administration, professional development, or related fields.
• Demonstrated experience in policy assessment and development, program management, compliance evaluation, or appeals/disciplinary systems.
• Strong analytical reasoning, judgement, communication, and organizational skills.
• Proficiency with Microsoft Office and comfort working with databases and online platforms.
• Some travel required (approximately 2%; FNCE).

About Us

The Academy offers a competitive salary range from $77,000 - $88,000, commensurate with qualifications and experience, as well as an excellent benefit package, including medical, dental, vision, LTD, tuition reimbursement and 401k match with IMMEDIATE VESTING!

We offer a comprehensive paid leave policy to support your work-life balance. Academy employees are eligible for paid sick and vacation time that accrues over time and can be carried over at the end of the year in accordance with Academy policy. Additional leave options may be available for holidays, family emergencies, or other personal needs.

The Academy promotes a friendly, professional, and challenging team-based work environment with the ability to work remotely.

The Academy of Nutrition and Dietetics is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their protected status.