Senior Manager, Change Management and Communication
Job Summary
As the Sr. Manager, Change Management and Communications you will be responsible for supporting and facilitating the creation and execution of change management and communication strategies for several high-priority HR initiatives globally. The ideal candidate brings experience in managing technology, people and process changes through creative and operational engagement strategies that drive awareness, reduce risk to the business, facilitate buy-in and generate excitement across key stakeholders.
CORE WORK ACTIVITIES
Design and execute effective communication and change management strategies that reduce risks, inform and inspire and drive adoption of new processes, technologies and/or behaviors
Manage multiple priorities on time in a fast-paced, rapidly evolving work environment
Lead the execution of key change management deliverables including focus groups and insights gathering, impact assessments, risk analysis, stakeholder analysis and more
Lead the creation, review and distribution of internal communications and engagement tactics including presentations and talking points, direct email, webinar development and execution, creative content and videos, intranet UI, and more
Partner with HR teams to measure success in support of full life-cycle deployment efforts as well as ad-hoc projects - from assessment to implementation to sustainment
Identify and resolve issues and risks, provide timely updates to leadership
Provide input to ensure learning programs, training, and support materials are effective
Manage senior level clients/stakeholders within and outside of HR to translate business needs into change and engagement solutions
Write and edit clear and concise communications; create visually appealing materials
Create and execute key deliverables like: Communication and training strategy, Change impact analyses and stakeholder assessments to determine change management needs for diverse audiences, Deployment readiness checklists, Creative materials – videos, posters, graphics, flyers, Facilitate meetings, reviews, and work collaboratively across the organization to produce effective results
Measure the effectiveness of change management and deployment efforts; set targets, track results and create plans to improve programs