Senior Manager, Communications & Change Management

Position Overview

The Senior Manager, Communications & Change Management is responsible for leading the communication strategy for the People function and ensuring employees and leaders receive clear, coordinated, and timely communications that support business priorities, organizational change, and the Dutch Bros culture. This role serves as a strategic advisor to the People Leadership Team and partners closely with leaders across the organization.

Job Qualifications

• Bachelor's degree in Communications, Public Relations, Journalism, or related field (or equivalent experience)
• 8+ years of experience in internal communications, change communications, corporate communications, or related fields
• Experience leading communication strategies for large-scale organizational initiatives and change efforts
• Experience partnering with executive leaders to develop strategic messaging and communication plans
• Experience supporting organizational transformations, restructures, acquisitions, or enterprise-wide initiatives
• Experience leading and developing communications professionals preferred

Location Requirement

This role is located in Tempe, AZ. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days.

Key Responsibilities

• Strategic Communications & Change Leadership:
• Own the communication strategy and roadmap for the People function
• Develop integrated communication plans for major People initiatives and organizational changes
• Connect initiatives across the People team into a cohesive employee narrative
• Establish communication governance and planning processes that improve alignment and reduce communication overload
• Proactively identify communication risks, opportunities, and employee impacts
• Executive Communications & Leadership Cascades:
• Serve as a trusted communications advisor to the CHRO and People Leadership Team
• Develop executive messaging, talking points, presentations, FAQs, and leadership communication materials
• Design and manage communication cascades for organizational initiatives, restructures, and business changes
• Equip leaders with messaging and tools that support effective team communication
• Organizational Change & Transformation:
• Lead communication planning for reorganizations, workforce changes, acquisitions, integrations, technology implementations, and other transformational initiatives
• Partner with HR Business Partners and business leaders to assess stakeholder impacts and communication needs
• Develop communication strategies that support employee understanding, adoption, and engagement during periods of change
• Cross-Functional Partnership & Team Leadership:
• Partner with leaders across the business to align messaging and communication plans
• Provide strategic communication guidance for key organizational initiatives
• Lead and develop the communications team member responsible for newsletters, channels, and communication execution
• Ensure communications reflect Dutch Bros' voice, values, and culture
• Communication Effectiveness:
• Measure and evaluate the effectiveness of communication strategies and campaigns
• Gather employee feedback and insights to improve communication outcomes
• Partner with People Analytics and other teams to identify opportunities to strengthen employee understanding and engagement

Physical Requirements

• In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions. Must be able to collaborate in-person with occasional impromptu in-person meetings
• Office Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels
• Mobility: Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches. Must be able to occasionally move or lift office items up to 25 pounds

Skills

• Exceptional writing, editing, and storytelling skills
• Strong business acumen and ability to quickly understand organizational priorities
• Experience developing communication and change management strategies
• Strong stakeholder management and executive influence skills
• Ability to translate complex topics into clear, actionable communications
• Excellent project management and organizational planning capabilities
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail and commitment to communication excellence

Compensation

DOE