Senior Manager, Change Management

Responsibilities

• Leads and develops a team of change management professionals.
• Influences and aligns key stakeholders and senior leaders to enable change.
• Identifies and escalates interdependencies and risks across concurrent projects and impacted groups, and coordinates plans accordingly to reduce overlap and disruption.
• Leads efforts to advance change management standards and practices across the organization.
• Applies a structured change management methodology and adapts tools and approaches to project goals to drive adoption and sustainment.
• Develops tailored change management plans (communications, stakeholder engagement, sponsorship, training, reinforcement, etc.) aligned to project scope, timeline, resources, and milestones in partnership with the project team.
• Promotes and supports the development of communications, messaging, and coordinated training plans that support transformation.
• Serves as an advisor and oversight lead for change work executed by project teams and/or assigned change managers, including support for intake, resourcing, and delivery direction.
• Partners with senior leaders to define the vision, goals, and success measures, and coaches leaders on actions that increase adoption.
• Maintains oversight of change activities and adoption outcomes, incorporating feedback and adjusting plans to improve results.
• Facilitates workshops to assess impacts, gather inputs that inform project planning, and align stakeholders on required actions.
• Drives continuous improvement in change impact assessment and delivery by simplifying deliverables and leveraging new technologies and tools.

Qualifications

• Education: Bachelor’s degree in Human Resources (HR), Business, Organizational Development, or a related field.
• Experience: 10+ years of relevant professional experience across change management and adjacent disciplines (HR, digital transformation, project management, organizational design, strategic communications), with expertise and sustained leadership in change management.
• Association of Change Management Professionals (ACMP), Prosci, or industry-recognized change management certification preferred.
• Master’s degree in Business, Human Resources, Communications or other related field preferred.