Senior Manager, Program Delivery & Transformation

Primary Responsibilities

• Serve as the operational leader responsible for translating the strategic vision for U.S. Refereeing into practical, scalable solutions.
• Partner closely with the Head of Refereeing to develop implementation strategies, identify opportunities and risks, and ensure successful execution of strategic priorities.
• Lead delivery of priority initiatives from concept through implementation, adoption, evaluation, and continuous improvement.
• Develop structured implementation plans that include governance, stakeholder engagement, communications, education, rollout, and measurable outcomes.
• Balance strategic planning with hands-on execution, ensuring initiatives move efficiently from concept to operational reality.

Organizational Evolution & Continuous Improvement

• Continuously evaluate how refereeing programs and services are delivered nationally, regionally, and locally, identifying opportunities to improve consistency, effectiveness, and long-term sustainability.
• Support the evolution of referee delivery models as the Federation's operating model continues to develop.
• Lead change management efforts that help stakeholders understand, adopt, and sustain improvements in how refereeing operates.
• Evaluate programs, services, and processes as an interconnected system, identifying opportunities to strengthen the overall referee experience.

Stakeholder Leadership & Partnership

• Build trusted relationships with State Referee Committees, referee coaches, assignors, mentors, state associations, professional leagues, Soccer Markets, and other key stakeholders across the soccer ecosystem.
• Develop a deep understanding of stakeholder needs, operational realities, governance structures, and volunteer leadership to ensure national initiatives are informed by practical experience.
• Facilitate collaborative planning sessions, working groups, and cross-functional initiatives that build alignment across diverse stakeholders.
• Serve as a trusted partner who helps connect national priorities with local realities.

Cross-Functional Leadership

• Lead initiatives requiring collaboration across Education & Development, Technology & Platforms, Operations, Communications, Soccer Markets, and other Federation departments.
• Partner with the Director of Education to ensure education initiatives are implemented consistently across the referee ecosystem.
• Partner with the Senior Manager, Refereeing Technology & Platforms to align product development, user adoption, and organizational readiness for technology initiatives, including Ref360.
• Partner with Operations to ensure implementation plans align with operational capacity and service delivery requirements.
• Partner with Marketing & Communications to develop communication strategies that support rollout, adoption, stakeholder engagement, and organizational change.

Organizational Excellence

• Track implementation, adoption, stakeholder feedback, and organizational outcomes to drive continuous improvement.
• Identify barriers to successful delivery and work collaboratively to resolve them.
• Foster a culture of collaboration, accountability, innovation, and continuous improvement.
• Ensure initiatives strengthen the referee experience while advancing the Federation's long-term vision for refereeing.