Senior Manager, Program Delivery and Implementation

About the role

Location: Remote, United States
Role Type: Full-Time
Compensation: $110,000-$150,000 per year

Responsibilities

• Lead teams of 30-300+ members across 1-2 reporting layers, with 0-5 direct reports
• Own direct reports’ successful development, tracking to the Learning team's norms and values, and hold the quality bar across their programs
• Provide functional decision guardrails for staffing, budget, and program scope so roles in your stack can move without escalating
• Partner with the Senior Director of Learning on capacity planning and seasonal staffing
• Lead launches and live course streams
• Own end-to-end program delivery across formats, ensuring consistent execution at scale
• Fluently track course and curriculum intent, mapping it to real-time decisions for 1-3 layers of staff across various deployment terrains (large scale zoom, credit-bearing onsite, employer-sponsored, etc.)
• Intimately understand our data warehouse, admissions, and course completion tooling, to plan runs effectively, and build and lead interventions and modifications successfully
• Provide coherent, resonant, and inspiring leadership and directives on the above, for your managers, coordinators, and instructional staff
• Iterate the systems learning depends on
• Author playbooks, workflows, and run plans that enable teams to flexibly and consistently achieve outrageous learner success, at scale
• Troubleshoot workflows, data flows, operating plans, and personnel SOPs in accordance with department values and first-principles
• Quality check program formats and local setup against course intent and blueprints in advance and in real-time, to ensure that things run in real time as intended

Key Success Metrics

• Across the portfolio, programs hold a student satisfaction score (NPS) of 60 or higher and a course completion rate of 75 percent or higher
• 90 percent or more of Instructors and Tech Fellows return between cycles
• Managers, Coordinators, and Instructional Teams resolve problems with fidelity to departmental values, using tools and framing you have systematized
• New programs launch without preventable orchestration gaps
• Delivery quality holds or improves term over term as the org scales

Who We Are Looking For

• 5+ years in program operations or delivery management
• Successfully trained and managed 1-3 layers of actively deployed reports, for 2+ years
• Simultaneously run multiple programs serving hundreds or thousands of learners, across different formats
• Use data to catch problems early, not just report on outcomes
• Bring excellent judgment on staffing, budget, and program design, under real constraints
• A higher education, university partnership, or edtech background is a strong plus
• Be an operator who can learn the education context, not an educator looking to manage
• Demonstrated work in programs quality, scaling, and outcomes in and under real-world conditions
• Expert level Zoom skills required: Asana, Github, Notion, gSuite, Claude a plus

Delivery Environment & Schedule

CodePath programs are delivered remotely across multiple U.S. time zones. During active course terms, this role regularly supports evening program operations and may occasionally participate in live sessions, launches, escalations, or high-priority events.

Many live courses run between approximately 6:00 PM and 10:00 PM Eastern Time. Candidates should be comfortable actively overseeing and engaging program delivery during these hours, while balancing their schedules appropriately outside of live delivery periods.

Full-Time Employee Benefits

• Health & Wellness: Medical, dental, and vision insurance (90% employer-covered for employees and dependents), employer-funded healthcare reimbursement, FSAs, and Employee Assistance Program
• Financial Security: 401(k), employer-paid life & disability insurance, and identity theft protection
• Work-Life Balance: Generous PTO, paid holidays, 10 weeks of fully paid parental leave, and an annual year-end company closure (Dec 24 – Jan 2)
• Professional Growth: $1,000 annual professional development stipend and home office setup support
• Student Loan Forgiveness: CodePath is a qualifying employer for Public Service Loan Forgiveness (PSLF), helping employees manage student loan debt
• Additional Perks: Pet wellness plans, legal services, home/auto insurance discounts, and exclusive marketplace savings

Pay Range

$110,000 - $150,000 USD