Senior Manager, Professional Services Delivery

About the role

Rackspace Technology is the multicloud solutions expert, combining expertise with the world’s leading technologies across applications, data, and security to deliver end‑to‑end solutions. The company is seeking a Senior Manager, Professional Services Delivery to lead a delivery team responsible for successfully executing private cloud, infrastructure transformation, migration, and consulting engagements. This role combines hands‑on delivery leadership, team management, workforce planning, and engagement governance. You'll lead technical professionals across multiple disciplines, ensuring customer commitments are met on time, with quality, and within budget — while helping improve how the team delivers along the way. This is a working leadership role for someone comfortable moving between day‑to‑day delivery problems, staffing decisions, and process improvement.

Responsibilities

• Delivery Leadership: Own delivery for a portfolio of Professional Services engagements across private cloud, infrastructure modernization, migration, and transformation projects; act as the escalation point for delivery, staffing, and project risks; ensure projects are properly staffed, tracked, and governed to meet customer and business expectations; own customer satisfaction, delivery quality, and project financial performance.
• People Leadership and Team Development: Lead and develop architects, consultants, engineers, and delivery professionals; coach team members, manage performance, support career growth and succession planning; identify skill gaps and recommend hiring, training, or partner support; build a culture of accountability, collaboration, and continuous improvement.
• Capacity Planning and Resource Management: Manage workforce planning, utilization, and capacity forecasting for current and upcoming customer work; align staffing with delivery commitments and business needs; recommend hiring, contractor, or partner support; balance resource deployment against team workload and morale.
• Professional Services Governance: Review Statements of Work (SOWs), resource plans, estimates, and delivery risks before project kickoff; confirm engagements are properly scoped and operationally feasible; work with Sales, Solutions Architects, Legal, Finance, and Customer Success to resolve delivery issues; make the call on engagement exceptions and complex delivery situations.
• Delivery Methodology and Continuous Improvement: Improve delivery frameworks, project controls, and reporting standards; standardize execution approaches while allowing flexibility for customer‑specific needs; apply lessons learned from past projects to future engagements.
• Commercial and Operational Excellence: Ensure delivery commitments are realistic, profitable, and achievable; work with Finance and Operations to manage utilization and project margins; support contract reviews, change requests, and customer negotiations; oversee smooth handoff of completed projects into steady‑state support.

Requirements

• Bachelor's degree in Business, Technology, Engineering, Computer Science, Project Management, or a related field, or equivalent professional experience.
• 8+ years of experience in Professional Services, consulting, infrastructure delivery, or enterprise technology services.
• 3+ years of experience managing technical teams or delivery projects.
• Experience leading customer programs and technology implementations.
• Background in workforce planning, resource management, and utilization tracking.
• Experience reviewing Statements of Work, delivery estimates, and commercial commitments.
• Comfortable presenting to stakeholders and leading customer‑facing discussions.
• Legally authorized to work in the United States for any employer (this role is not sponsorship eligible).

Qualifications

• Experience delivering private cloud, VMware, infrastructure modernization, migration, or data center transformation programs.
• Experience supporting healthcare, financial services, government, or other