Senior Manager Professional Services

About Our Client

This organization operates in the integration and automation platform space, focusing on simplifying how companies connect, automate, and optimize their processes. It addresses the challenges businesses face with integrating diverse systems by providing a modern Integration Platform as a Service (iPaaS) powered by advanced technologies such as AI and prebuilt integrations. The platform aims to redefine business connectivity and process automation at scale.

About the Opportunity

The Senior Manager, Professional Services leads a team of Solution Architects and Developers within the Professional Services organization. This role bridges technical expertise with leadership to ensure delivery teams perform with excellence and innovation. The position drives the adoption of AI-enabled integration technologies and iPaaS capabilities, aligning technical delivery with business objectives and client needs.

Responsibilities

• Manage, mentor, and develop Solution Architects and Senior Developers throughout the delivery lifecycle
• Conduct performance reviews, career planning, and skills assessments
• Foster continuous learning and technical excellence within the team
• Identify skill gaps and implement targeted training and development plans
• Recruit and retain top integration professionals
• Provide technical guidance and promote consultative approaches in client engagements
• Oversee design and delivery of scalable integration solutions using the integrator.io platform
• Ensure best practices in API integration, AI agent development, data transformation, security, and performance
• Lead architecture reviews for complex integrations
• Serve as an escalation point for technical issues
• Advocate for adoption of iPaaS, agentic services, and AI automation in delivery
• Standardize integration patterns, reusable templates, and methodologies
• Engage with clients during strategic project phases as a senior technical representative
• Lead design workshops, process assessments, and integration planning
• Review Statements of Work, project estimates, and solution designs
• Represent customer interests internally to influence product and service improvements
• Support pre-sales with technical expertise and scoping
• Manage delivery KPIs including utilization, satisfaction, time-to-value, and quality
• Collaborate across Sales, Product, Customer Success, and Support to ensure seamless delivery
• Participate in internal initiatives to improve methodologies and knowledge sharing
• Stay updated on iPaaS trends, AI/ML integration patterns, and platform roadmap

Requirements

• Proven leadership skills in managing and developing technical teams
• Strong problem-solving abilities for complex integration challenges
• Excellent communication skills with technical and non-technical audiences
• Professional client-facing demeanor for workshops and executive briefings
• Business acumen linking technical delivery to business outcomes
• Ability to prioritize and manage multiple projects in a fast-paced environment
• Detail-oriented with a bias for action and accountability
• Quick learner motivated to adopt emerging technologies
• Skill in translating business requirements into scalable technical solutions
• Collaborative approach working across multiple organizational functions
• Deep knowledge of iPaaS architectures, middleware, and cloud integration
• Experience with API integrations and management (REST, SOAP, webhooks, OAuth)
• Familiarity with JavaScript/Node.js for integration scripting

Note: This role is partnered with RemoteHunter for recruitment. All employment decisions are made exclusively by the hiring employer.