Senior Manager, Production & Value Recovery and Site Manager

The role

Reporting to:

Director, Production & Logistics

Job role and purpose:

Unified Production & Logistics (UPL) provides secure, cost-efficient, and environmentally responsible solutions to customers across LCM and LCS businesses. The objective is to deliver high-quality services on time while adhering to national regulations, group policies, and industry best practices. The Senior Manager, Production & Value Recovery plays a critical role in developing 3stepIT’s production, repair, testing, and installation capabilities to support strategic initiatives and drive business growth.

This role leads and develops production and value recovery operations across North America (U.S. and Canada). In parallel, the role serves as Site Manager for a U.S.-based production and logistics center, overseeing operations and facilities in a sustainable and responsible manner while ensuring compliance with national regulations and group policies.

• Responsibilities include managing day-to-day operations, as well as planning, implementing, and monitoring activities to meet operational and budgetary targets.
• The position is part of UPL’s leadership team and acts as a key link between UPL and other stakeholders.

Main responsibilities & tasks

Operations Leadership

• Lead production and value recovery operations across the U.S. and Canada.
• Ensure daily–annual operational targets are met and resolve escalated technical issues.
• Implement value recovery strategies and maintain safe, efficient facilities and equipment.
• Oversee U.S. site lease, security, environmental, and sustainability practices.

Quality & Continuous Improvement

• Ensure compliance with ISO 9001, 14001, and 27001 and manage related audits.
• Drive process improvements, cost efficiency, and technology adoption.
• Sustain through component reuse and reduced e-waste.
• Track KPIs and report on operational and project performance.

Customer & Stakeholder Engagement

• Serve as the primary contact for North American operations.
• Collaborate with cross-functional teams globally.
• Manage customer, vendor, and partner relationships and support customer visits.

Budget & Capacity Management

• Prepare and manage North American production and value recovery budgets.
• Monitor costs and support S&OP and multisite capacity planning.

Team Leadership

• Lead, develop, and grow production and value recovery teams in the U.S. and Canada.
• Recruit talent and foster a culture of collaboration, accountability, and continuous learning.

Qualifications and experience

• Bachelor’s degree in production engineering, supply chain management, logistics, information technology, or similar. Master’s degree preferred.
• +8 years of experience as a manager in production/repair/testing operations from an international industrial environment. Experience from ITAD industry with data center processing will be an asset.
• Deep knowledge and experience in production, repair, and testing.
• Familiarity with quality standards and health and safety regulations.
• Strong leadership and change management skills.
• Planning and budgeting skills.
• Fluent in English. Other language skills valued.

Technical and system skills

• Microsoft Office Tools.
• Experience of ERP and/or asset management systems / warehouse management systems.
• Experience of repair & testing and production planning / S&OP systems.

Other skills

• Customer focus.
• Great interest in sustainability and environmental work.
• Great interest in production, repair & testing processes, digitalization and automation (Industry 4.0).
• Strong communication and presentation skills.
• Time management and prioritization skills.
• Interpersonal skills.
• Problem solving skills and positive attitude towards challenging tasks.
• Solution and development minded.
• Working in an international company is valued.
• Willingness to travel as required.

About 3stepIT

We are 3stepIT, a global leader in circular technology management. We are helping organizations use technology smarter and more sustainably. For nearly 30 years, we’ve designed lifecycle solutions that finance, manage, reuse, and extend the value of technology — reducing waste and driving business impact.

We work at the intersection of technology, sustainability, and innovation. Our teams help customers boost productivity while building a more circular future.