Senior Manager, Site Reliability and Production Delivery Management (US)
About the role
The Senior Manager, Site Reliability and Production Delivery Management will lead reliability, availability, production deployment, and operational excellence practices across critical technology platforms. This role will partner closely with Application Development, Infrastructure, Platform Engineering, Architecture, Operations, and Product Management teams to drive a culture of reliability, automation, continuous improvement, and operational accountability.
Responsibilities
- Lead and mature platform Observability and SRE practices, including monitoring, alerting, SLOs, SLIs, error budgets, and operational readiness.
- Establish standards for dashboards, logging, tracing, incident response, runbooks, and on-call support.
- Drive continuous improvement in reliability, resiliency, automation, and operational efficiency.
- Lead release planning, deployment governance, and change management processes across multiple delivery teams.
- Partner with Engineering, Architecture, Infrastructure, Operations, and Product teams to improve service stability and delivery performance.
- Provide leadership during major incidents, post-incident reviews, and service restoration activities.
Requirements
- Expert knowledge of the business and bank technology standards (e.g., infrastructure, architecture, processes, applications) from a strategic perspective and managing/ directing teams and projects.
- Sound knowledge of external competition, emerging, industry and/or market trends in relation to own business.
- Understanding strategic direction (including financials) and champions alliances to benefit the Bank and/or department.
- Prominent ability to lead cross-functional teams and drive reliability transformation, deployment automation, and operational excellence initiatives.
Qualifications
- Undergraduate degree or Technical Certificate.
- Graduate degree, preferred.
- 10+ years related experience.
- Experience in Technology Operations, SRE, Platform Engineering, Infrastructure, DevOps, Release Management, or related disciplines.
- Experience leading managers and technical teams within large enterprise environments.
- Deep knowledge of: Site Reliability Engineering (SRE), Observability platforms and monitoring frameworks, Incident, Problem, and Change Management, Release and Deployment Management, ITIL processes, Cloud and hybrid infrastructure platforms, CI/CD and DevOps practices.
- Experience managing large-scale production environments supporting mission-critical customer-facing applications.
- Proven ability to lead cross-functional teams and drive reliability transformation, deployment automation, and operational excellence initiatives.
Skills
- Strong leadership and communication skills.
- Ability to manage multiple priorities and adapt to changing priorities.
- Excellent problem-solving and decision-making abilities.
- Strong analytical and data-driven approach.
- Experience with cloud platforms (Azure, AWS, Google Cloud Platform).
- Experience with container platforms (Kubernetes, OpenShift, Docker).
- Experience with development frameworks (JAVA, Angular, Database).
- Experience with automation tools (Python, PowerShell, Shell Scripting, Terraform, Ansible).
- Experience with release and change management tools (ServiceNow, Change Advisory Board (CAB), Deployment Runbooks).
Benefits
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.
Pay
$143,720 - $223,080 USD
Schedule
Full-time