Senior Manager, Site Reliability Engineering

About the Role

Supports team members in designing and architecting infrastructure and services, sharing guidance on practices for reliability and functionality. Provides direction to ensure accurate forecasting and adequate system resources, identifying resource gaps. Maintains a collaborative relationship with the software development team to create reliable, scalable infrastructures. Monitors data collection and ensures team members optimize operations and infrastructure reliability. Aids in incident response activities to ensure service reliability. Implements standards for identifying and recommending automation. Ensures team members communicate information and articulate the impact of changes. Serves as a senior management point and shares expectations for documentation, experimentation with new technology, and continuous improvement.

Responsibilities

• Capacity Ingestion and Management:
  • Supports team members in designing and architecting infrastructure/services, sharing guidance on reliability and functionality.
  • Supervises team members to ensure accurate forecasting of infrastructure demands and response to capacity needs.
  • Maintains collaboration with software development teams to ensure reliable and scalable infrastructures.
  • Implements expectations for identifying prototyping opportunities and manages prototyping initiatives.
• Incident and Service Lifecycle Management:
  • Monitors data collection, triage, and technical analysis to optimize operations and infrastructure reliability.
  • Supports team members in monitoring services and maintaining up-to-date performance knowledge.
  • Aids in incident response, root cause analyses, and maintenance (e.g., software installs, version upgrades, security updates).
  • Monitors health and performance reporting, ensuring appropriate actions based on data trends.
  • Ensures adherence to procedures for provisioning infrastructure, applications, and services.
  • Encourages experimentation with decommissioning to remove unnecessary objects.
• Automation:
  • Implements standards for identifying and recommending automation opportunities.
  • Reviews and provides feedback on design, automation tools, or scripts.
  • Shares strategies for testing automations to ensure correctness and expected results.
• Technical Communication and Guidance:
  • Reviews and provides feedback on release notes and service documentation.
  • Ensures team members communicate service scale, capacity, security, and performance attributes.
  • Articulates the potential impact of infrastructure, feature, and tool changes.
  • Serves as a resource for effective communication strategies.
• Troubleshooting and Resolution:
  • Serves as a senior management escalation point for incidents and complex issues.
  • Monitors resolution of technical issues spanning multiple services to achieve SLOs.
  • Shares expectations for documenting incidents and performing root cause analyses.
  • Implements guidelines for post-mortem procedures to prevent incident reoccurrence.
  • Ensures adherence to service level agreements (SLAs) with customers.
• Innovation and Improvement:
  • Sets expectations for experimenting with cutting-edge tools and technologies.
  • Manages and prioritizes initiatives to improve performance bottlenecks and deployments.
  • Implements standards for developing and maintaining site reliability knowledge.
  • Leverages team analyses and data to contribute to business development decisions.
• Planning & Execution:
  • Manages multiple medium- to large-scale projects, ensuring timelines, deliverables, and budgets are met.
  • Provides direction on project work, setting priorities aligned with business needs.
  • Guides teams in adjusting plans to accommodate resource or timeline changes.
• Collaboration & Partnership:
  • Drives cross-functional partnerships to align expectations and shared objectives.
  • Coaches team members to develop strategic relationships with business leaders and stakeholders.
  • Promotes inclusivity by seeking and listening to diverse perspectives.
• Problem Solving:
  • Provides direction on addressing complex operational and technical issues.
  • Reviews and provides insights into unresolved or critical issues.
• Continuous Learning:
  • Models continuous learning to deepen expertise and stay ahead of industry trends.
  • Identifies skill gaps and empowers team members to pursue learning opportunities.
• Continuous Improvement:
  • Drives collaboration on developing and implementing ideas to increase efficiency.
  • Guides teams to adopt new approaches and encourages feedback for improvement.
• Performance and Development:
  • Drives performance across teams by providing feedback and coaching.
  • Discusses development goals with team members and aligns them with organizational goals.
  • Develops and manages talent acquisition pipeline, including interviews and promotions.

Qualifications

Certain U.S.-based or U.S. customer/client-facing roles may require compliance with immunization, occupational health mandates, and/or drug testing.

Pay

Hiring range in USD: $121,500 - $264,100 per year. May be eligible for bonus, equity, and compensation deferral.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion.
• Short-term and long-term disability insurance.
• Life insurance and AD&D.
• Supplemental life insurance (Employee/Spouse/Child).
• Health care and dependent care Flexible Spending Accounts.
• Pre-tax commuter and parking benefits.
• 401(k) Savings and Investment Plan with company match.
• Paid time off:
  • Flexible vacation for salaried employees.
  • Accrued vacation: 13 days annually for the first three years, 18 days annually thereafter (prorated for part-time).
  • 11 paid holidays.
  • 72 hours of paid sick leave upon hire, refreshing annually (carryover up to 112 hours).
• Paid parental leave.
• Adoption assistance.
• Employee Stock Purchase Plan.
• Financial planning and group legal services.
• Voluntary benefits including auto, homeowner, and pet insurance.