Senior Manager - Platform and Strategic Operations

About the role

We are seeking a Senior Manager, Platform & Strategic Operations to join Abby Care. This role is critical in designing and scaling the operational infrastructure that powers Abby Care's growth.

Responsibilities

• Own and scale the operational tooling stack across support, onboarding, and post-sale workflows, and set the roadmap for where it goes next
• Direct the build of workflow automations and internal operational tools - deciding what to automate, standardize, or redesign
• Partner with BizApps and Engineering to harden cross-system workflows and operational reliability
• Establish the visibility layer for operational bottlenecks, workflow failures, and support trends - and act on what it surfaces
• Lead operational discovery with Product and Operations to find the friction and workflow gaps that constrain scale
• Translate real-world workflows into scalable processes, tooling requirements, and automation opportunities
• Run "ground truth" operational research across teams and markets to understand how work actually happens
• Design and lead pilots that validate new operating models before broader rollout
• Own launch readiness and operationalization for new markets, service lines, and operational initiatives
• Lead high-priority, cross-functional programs spanning Operations, Product, Analytics, and Care Delivery
• Design the scalable playbooks and workflows that emerging initiatives run on
• Drive AI-forward operational initiatives and automation across the company
• Enablement & Operational Scaling
• Stand up the documentation, training, and knowledge systems that keep operations consistent as the org grows - and set the standard others follow
• Establish the scalable operational processes AbbyCare needs across markets and service lines
• Mentor and guide operators across the team, raising the bar on how operational work gets done
• Continuously remove manual work and improve execution through better systems and process design

Requirements

• 10+ years in Strategy & Operations, BizOps, Product Ops, Platform Ops, or similar cross-functional roles, including experience owning operational initiatives end to end
• Track record implementing and scaling operational systems and tooling - not just using them
• Experience designing workflow automations and operational processes that hold up as an org grows
• Proven in ambiguous, fast-moving environments; comfortable being accountable for outcomes, not just deliverables
• Systems & Operational Thinking
• Strong systems thinker who redesigns how work gets done, not just how it's documented
• Moves credibly between strategic problem-solving and hands-on execution
• Navigates messy, real-world workflows and turns them into scalable processes
• Sharp judgment on when to automate, standardize, redesign - or leave alone
• Leadership & Communication
• Leads cross-functional initiatives and aligns senior stakeholders across Operations, Product, Analytics, Engineering, and Leadership
• Clear communicator who bridges technical and non-technical audiences and drives decisions
• High ownership; mentors more junior operators and sets the bar for the function
• Experience managing or building a small team (if the role carries direct reports)

Qualifications

• Mindset
• Curious, pragmatic, and highly adaptable
• Energized by building in ambiguity and owning hard operational problems
• Deep interest in workflow design, automation, AI tooling, and operational scale
• Balances immediate execution with long-term infrastructure thinking
• Healthcare or regulated-industry experience is a plus, but not required

Benefits

• Competitive compensation packages that reflect the value you bring
• Comprehensive health coverage that works for you
• Generous paid time off
• Financial savings benefits to support your future
• Paid parental leave to support your growing family

Pay

$170K - $220K

Schedule

TBD