Senior Manager, Performance and Learning

Department: Operations Location: Austin, TX Description Powered by technology and compassionate design, Join Parachute has reimagined the plasma donation experience into one that is easier and friendlier. Using a simple app, our members can book donations and track earnings from the palm of their hand. In using a tech-forward approach, we're able to offer each member a highly personable and best-in-class experience that's consistent at each and every visit. Our vision is to introduce an elevated plasma donation experience to markets with smaller populations that's grounded in convenience. This model allows us to positively impact the industry supply chain and help patients gain access to the medication they need. This role leads the strategy, team, and technology behind training at Parachute. We're looking for a systems thinker who will instrument our programs with data, build feedback loops, and continuously improve how a fast-growing, distributed workforce learns. Key Responsibilities Lead and coach a team of L&D Specialists/Managers who design and deliver training at the corporate and center level, and invest in their individual growthSet the strategy for role-specific training across corporate and field roles, establish ramp-time benchmarks, and ensure consistent executionBuild a measurement framework that tracks the efficacy and ROI of every program, and use that data to improve what's working and retire what isn'tOwn the learning technology ecosystem, including the LMS, content library, and learner analytics, along with vendor management and operational deliveryIdentify where automation and AI can improve how training is built, delivered, and tracked, then implement those solutionsPartner with cross-functional stakeholders to spot gaps, translate business problems into measurable training strategies, and tie programs to commercial outcomesDesign leadership development programs across levels, from entry-level employees to senior leadersOwn compliance and regulatory training in partnership with Legal, Compliance, and Quality, keeping programs current, auditable, and aligned with industry standardsBuild programs that meet the standards of a regulated environment without losing the speed of a fast-growth startupOwn the training and development budget, including forecasting, allocation, and ROI accountabilityPerform other duties as assigned Skills, Knowledge And Expertise Analytical mindset - You don't wait to be told where the problem is; you find it in the data. You understand that in a regulated space, "good enough" isn't an option—accuracy and auditability are your baseline.High EQ - You are an expert at reading the room, managing change fatigue, and coaching diverse teams through the growing pains of a startup.Ruthless prioritization – You constantly rebalance the needs of your team to meet the dynamic needs of the businessStart Up Energy - You thrive in environments where processes are built while the plane is flying. You are comfortable with ambiguity and can pivot strategies as fast as the market shifts.Startup/hyper growth experience is required Education and Experience Bachelor's Degree or equivalent work experience required.8+ years of experience that has helped you build the capabilities required for this role (does not have to be training, instructional design, etc.), with a minimum of 3 years+ managing teams Work Environment & Physical Requirements Frequently performs work while sitting in front of a computer.Position is mainly sedentary work (office work) but on occasion may include lifting and moving items.Movements frequently and regularly required using wrists, hands and/or fingers. Benefits Significant career growth opportunities in a fast-scaling environmentCompetitive payMedical, dental, and vision insurancePaid time off and company holidays