Senior Manager, People & Talent

About Syncro

Syncro envisions a world where all businesses thrive on enterprise-grade digital platforms—empowering them to compete, innovate, and grow without limits. As a remote-first software company, we prioritize both employee and customer experiences, fostering a collaborative and inclusive culture where diverse perspectives are valued. Our core values drive how we operate and engage with our team and customers.

Core Values

• Be Customer Obsessed: Prioritize our customer’s success and drive value for them
• Innovate with Agility: Adapt, experiment, and take risks
• Deliver Results: Operate with urgency, focus, and accountability
• Collaborate Openly: Foster inclusivity of people, ideas, and information
• Operate with Integrity: Do the right thing through transparency and fairness
• Celebrate the Wins: Illuminate accomplishments and recognize one another

Benefits

• Remote-first: Pioneers of “work from home”—remote work is all we’ve ever done, with team members across the globe
• Equity Appreciation Program: All employees participate in our equity program
• Unlimited PTO: Minimum of 2 weeks annually, with flexibility to take time when needed
• 401k Plan: Hassle-free plan with a 2.5% company match of your annual salary
• Health Insurance: Covers 95% of monthly premiums for you and your dependents, with low deductibles and out-of-pocket costs
• Parental Leave: Up to 6 weeks of paid leave for new parents
• Additional Benefits: Pet Insurance, Flexible Spending Accounts, 100% employer-paid Short Term Disability, and Ultra-Remote Work support

Pay

Pay Range: $130,000 - $170,000 (targeting $150,000)

About the Role

The Senior Manager of People & Talent reports to the Chief People Officer and serves as a strategic HR partner to the business, aligning people and talent strategies with business goals. This role acts as a strategic HR Business Partner, focusing on coaching, talent management, change management, recruitment, and workforce planning. As a contributing member of the Extended Leadership Team, this leader collaborates on business issues beyond the human resources domain.

Responsibilities

• Provide managers, leaders, and team members with coaching, performance management, and conflict resolution through strong relationships
• Partner with leaders to identify and anticipate talent needs, ensuring accurate support structures and developing effective talent management and succession approaches
• Review, analyze, and present people metrics, including trends and recommendations, to enhance operational performance and future strategies
• Influence and deploy practices to increase employee engagement and satisfaction at all levels
• Act as a coach and consultant for performance management, leadership development, change management, and positive team member relations
• Lead Syncro’s Talent Acquisition process, including identifying internal trends, presenting metrics, and implementing best practices
• Directly lead the HR & Talent Acquisition Specialist in a hands-on, best-in-class search process
• Enhance the overall team member experience by working with the People Team and business leaders to identify programs and process improvements

Requirements

• 8+ years of HR Business Partner experience with a background in Recruiting and Talent Acquisition
• Global HR experience (European experience preferred)
• Previous management and leadership experience
• AI-forward thinker with experience building with tools like Claude
• Remote working experience in an HR capacity
• Demonstrated ability to build strong, trusting relationships and influence peers and leaders as a trusted advisor
• Proven capability in translating business needs into people programs and driving their implementation
• Experience effectively coaching and guiding employees at all levels
• Capacity to solve complex problems with innovative approaches
• Substantial experience handling complex employee relations and performance management issues
• 3+ years of experience leading Talent Acquisition functions
• Driven and accountable leader with excellent business acumen

Company Details

Syncro is a B2B SaaS company with a highly collaborative and creative team serving the Managed Services Provider (MSP) industry. MSPs act as outsourced IT departments for businesses, and our platform empowers them with tools and automation to run their operations and enhance client services. Our goal is to help our customers (whom we call partners) thrive through operational excellence.

Learn more about Syncro:

• Website
• Glassdoor
• LinkedIn
• Life at Syncro Instagram