Senior Manager, People Business Partner — Operations

About the role

The Senior Manager, People Business Partner will serve as the senior HR partner to Operations leadership, embedded in strategic planning, workforce decisions, and org design as we scale globally. They will lead the PBP workstream on expansion in partnership with internal People teams, translate growth into headcount planning, and partner with Operations leaders on executive development, coaching, and succession planning for the senior leadership population. They will also drive talent mapping and calibration for Ops leadership, advise on org structure, spans and layers, and headcount decisions, and consult on complex people matters, balancing risk, speed, and business practicality.

Responsibilities

• Serve as the senior HR partner to Operations leadership, embedded in strategic planning, workforce decisions, and org design as we scale globally.
• Lead the PBP workstream on expansion in partnership with internal People teams.
• Translate growth into headcount planning in close partnership with Talent Acquisition and other internal People teams.
• Partner with Operations leaders on executive development, coaching, and succession planning for the senior leadership population.
• Drive talent mapping and calibration for Ops leadership, holding the bar on job architecture and leveling.
• Advise Operations leaders on org structure, spans and layers, and headcount decisions as our team structures evolve across new geographies and facilities.
• Consult on complex people matters, balancing risk, speed, and business practicality.

Qualifications

We believe in investing in our people and value candidates who can bring their own diverse experiences to our teams—even if they aren't a 100% skill or experience match. Here are a few qualities we've found make people thrive here:

• Be Curious at Your Core: You ask thoughtful questions, seek to understand root causes, and apply learnings to improve outcomes.
• Act Like an Owner: You take responsibility for your cases and follow through with care and attention to detail.
• Empower Employees: You champion an equitable employee experience by coaching leaders and ensuring employees feel heard, supported, and treated fairly.
• Deliver Best-in-Class Client Experiences: You approach managers, employees, and cross-functional partners with professionalism, empathy, and consistency, ensuring they feel supported in even the most challenging moments.
• Achieve More Together: You collaborate seamlessly with People Business Partners, and other People teams, recognizing that the best solutions come from working as one team with shared goals.

Pay

The base salary range for this role is $149,000 to $198,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).