Senior Manager, Patient Content & Storytelling - Patient Engagement

About the role

The Senior Manager, Patient Content and Storytelling, plays a key role in developing patient content and ensuring that all content and storytelling deliverables contain compelling, authentic, and scientifically sound content, consistent with strategy, brand, and industry guidelines.

Responsibilities

• Partner with Account Managers, Strategy and Insights team members, and Patient Relationship Managers to contribute to content deliverables such as patient/caregiver foundational stories, program discussion guides, video scripts/assets, social content, digital and print patient education materials, disease state educational campaign messaging and assets, etc.
• Contribute to various types of content the Patient Engagement team creates, including content in consultancy, communications, or nonprofit environments, as well as other professional healthcare modes (e.g., MedAffairs/Publications/Promotional medical content).
• Work alongside the Patient Engagement Content and Storytelling team to develop client deliverables, meeting client briefs, compliance, and geographical relevance requirements.
• Interview patients, caregivers, and subject-matter experts to develop authentic stories and content for film and print.
• Write and edit long- and short-form copy, modifying content to maximize reach and engagement across all platforms.
• Create captivating, informative, accurate, compliant, and strategic content tailored to each target audience.
• Cultivate and nurture a passionate interest in health science and the use of written content to communicate complex scientific information to diverse audiences that engage, educate, inform, and empower patients and their communities.
• Work with senior content team leaders to continuously improve the quality of your work, ensuring it aligns with assignments, meets deadlines, and follows OPEN Health style.
• Contribute to and work alongside multimedia designers to produce supporting material for video assets, including discussion guides, b-roll lists for pre-production, and scripts from video shoots in post-production.
• Attend in-person video shoots as needed and conduct interviews with patients and caregivers.
• Adhere to the OPEN Health style guide.
• Edit and proofread content relevant to assigned accounts and book of business.
• Attend client meetings and medical/legal review meetings as needed.
• Contribute to new business development activities, including supporting account teams to identify new content opportunities within existing accounts and supporting pitches conducted by senior members of the PE team.

Requirements

• Bachelor's or master's degree, preferably in marketing, journalism, health communication, or public health with a concentration in writing.
• 4-6 years of experience writing medical communication, patient stories, or other patient-focused content for a fast-paced company.
• Previous patient engagement experience with a biopharmaceutical company or patient engagement agency preferred.
• Strong writing, editing, researching, and proofreading skills.
• Basic understanding of the legal and regulatory environment in pharmaceutical promotions, pharma industry guidelines, and other compliance-related issues.
• Empathic, compassionate communication style.
• Must be empathetic, detail-oriented, and capable of juggling multiple projects.
• Ability to adhere to tight project timelines and work cooperatively with different key players.
• Ability to effectively communicate with a multi-disciplinary project team.
• Superior communication skills (both written and verbal) and a proven ability to communicate effectively.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams, and Zoom).

Travel may be required as needed by business needs.

About OPEN Health

At OPEN Health, we connect visionary minds, pioneering science, and advanced technology to drive real impact. By uniting people, science, and technology, we activate new opportunities for biopharma innovation. Our expertise across medical affairs and market access unlocks faster, smarter routes to market. We are committed to improving patient outcomes worldwide.

Benefits

• Competitive pay, generous paid vacation, holidays, and more across all our locations.
• Ongoing training and development opportunities which foster and shape your individual career path.
• An active and growing commitment to bettering the communities our employees call home through our Corporate Social Responsibility program.
• The opportunity to thrive in a global, collaborative environment while working every day to improve health outcomes and patient wellbeing.
• Diverse, inclusive culture that encourages you to bring your whole self to work.