Manager - Patient Engagement

About the role

The Manager of Patient Engagement serves as a liaison between patients, families, and the health system to address concerns, resolve complaints, and improve the overall patient experience.

Responsibilities

• Coordinates investigations across multiple departments
• Facilitates communication among departments
• Led service recovery efforts to ensure patient concerns are addressed promptly, professionally, and compassionately
• Identifies trends and opportunities for improvement to support quality care and patient satisfaction across the organization

Requirements

• Experience in healthcare preferred
• Experience working with outside departments on improvement projects preferred
• Experience working with large data sets and platforms
• Preferably with a history of working with dashboards, ensuring data integrity, and improving data integration
• Comfortable and experienced presenting in front of leadership and staff
• Experience in managing performance improvement projects
• Experience in managing complaints required
• Comfortable working with others to meet deadlines
• Experience educating clinical and non-clinical staff
• Familiar with patient experience best practices
• Familiar with CI CARE model of service delivery

Qualifications

• Bachelor’s degree preferred