Patient Engagement Manager
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate like EEO, equal opportunity, scam warning, etc. Also remove application instructions. Keep substantive info.
We have content:
- Role description (maybe "About the role"): includes description of role, working manager, 80% telephonic outreach, 20% team leadership, etc.
- Responsibilities: bullet list.
- Required Qualifications: list.
- Benefits: bullet list: Health, Dental, Vision insurance; Competitive pay; Paid vacation, holidays, and sick leave.
- Pay: Salary range: 75,000-100,000.
- Schedule: Location: Remote, 8am-5pm CST; Position Type: Full-Time.
- Possibly "Skills": maybe we can extract from qualifications: strong aptitude for documentation, CRM, ability to read reports, collaboration, trust-building, communication, customer service, organized, bilingual Spanish preferred. Could be a Skills section.
But we must only include sections when posting has real specific content. We have content for each.
We must not include placeholder like "commensurate with experience". Not present.
We need to format using for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not include markdown fences. Output only HTML fragment.
Let's structure:
About the role
... prose ...
Responsibilities
- ... each bullet ...
Required Qualifications
- ... each bullet ...
Maybe also Skills
but we could incorporate into Qualifications. The instruction says use sections like Skills if content exists. We have skill-like items: Strong aptitude for documentation; prior experience with CRM; ability to read reports; excitement to be part of tight-knit team; strong trust-building and communication skills; impeccable customer service; highly organized; bilingual Spanish preferred. Could be separate Skills section. But we already have Required Qualifications includes many of those. Might be redundant. Better to keep Qualifications and maybe Skills separate if distinct. However the posting lumps qualifications and skills together. The instruction: "Prefer a few substantive sections over many thin ones." So maybe combine qualifications and skills into one section called "Requirements" or "Qualifications". The list of allowed headings includes Requirements, Qualifications, Skills. We can choose one. Since we have both qualifications and skills, we could use "Qualifications" for the bullet list of required qualifications and maybe "Skills" for the skill bullet list. But that would be thin. Better to use "Qualifications" and include both qualification and skill bullets there. Or use "Requirements". Let's pick "Qualifications". We'll include all bullet points under that.
Benefits: we have bullet list.
Pay: we have salary range. Use maybe.
Schedule: we have location and hours, position type. Use
.
We must not include boilerplate like EEO etc. Remove that.
Now craft content.
About the role prose: combine role description paragraph(s). Let's write:
As the Manager of Patient Engagement at Atlas Oncology Partners, you may be the first voice many patients hear, and you'll set the standard for everyone who follows you. This is a working manager role: roughly 80% hands-on telephonic outreach and 20% team leadership. You will carry your own outreach panel and enrollment targets while coaching a small team, building the playbook, and helping us scale patient engagement across new clinic sites. You will start with one direct report and are expected to help grow, hire, and onboard the team as Atlas expands. Above all, you're passionate about being a true partner to people living with cancer through every step of their care journey. You understand that a cancer diagnosis can be overwhelming, and you believe no one should have to navigate it alone. That belief shapes how you approach every conversation - and how you teach your team to approach theirs. Because Atlas is a startup, you are comfortable with change and ready to pivot quickly when priorities shift. This role will report to the VP of Operations.
That seems good.
Responsibilities: list each bullet from responsibilities section.
Let's extract:
- Utilize telephonic outreach and engagement strategies to contact patients and caregivers, explain Atlas services, and support enrollment into the Atlas program.
- Effectively communicate Atlas services and address patient or caregiver concerns.
- Represent Atlas professionally to patients, caregivers, and oncology partners.
- Coordinate with the local outreach team to support telephonic outreach to engaged and non-engaged patients.
- Leverage reports and dashboards to prioritize telephonic outreach to prospective patients.
- Successfully meet and/or exceed individual monthly engagement targets.
- Provide inbound call support for the clinic as needed, including routing calls to the appropriate team member.
- Support other clinic administrative tasks as assigned, including referral routing and medical record-related tasks.
- Serve as the escalation point for complex, sensitive, or at-risk patient conversations.
- Directly supervise the Patient Engagement team, beginning with one Patient Engagement Associate, and provide day-to-day direction, coaching, and support.
- Own the team's enrollment and engagement targets; monitor performance against goals and intervene early when trends move in the wrong direction.
- Conduct regular call reviews and one-on-ones to develop trust-building, objection-handling, and documentation skills.
- Support recruiting, interviewing, onboarding, and training as the team grows across Atlas sites.
- Build and maintain outreach scripts, call workflows, SOPs, and training materials; refine them based on what actually works on the phones.
- Partner with Operations, Clinical, and site leadership to align outreach priorities with clinic capacity and scheduling.
- Escalate operational barriers, data quality, dashboard gaps, staffing, telephony or CRM issues to the Operations Director with a recommended path forward.
That's all.
Qualifications: list:
- Bachelors Degree in Healthcare Administration, Sales, or other relevant field preferred.
- Minimum of 3-5 years of healthcare experience in care coordination, community health, patient engagement, customer service, or sales.
- Prior experience as a team lead, supervisor, or senior/mentor-level individual contributor; formal people management experience preferred.
- Proven success in a centralized contact center environment with a high volume of outbound communication preferred.
- Comfort carrying a personal call volume and enrollment target alongside leadership responsibilities.
- Strong aptitude for documentation; prior experience with a CRM platform is a plus.
- Ability to read and act on performance reports and dashboards.
- Excitement to be part of a tight-knit team with shared accountability for enrollment and strong collaboration skills.
- Strong trust-building and communication skills; ability to effectively communicate Atlas services and address patient or caregiver concerns.
- Impeccable customer service skills; willingness to go above and beyond for patients or caregivers.
- Highly organized and efficient, with the judgment to prioritize independently in a startup environment.
- Bilingual Spanish preferred.
Benefits: bullet list:
- Health, Dental, Vision insurance
- Competitive pay
- Paid vacation, holidays, and sick leave
Pay: Salary: 75,000-100,000.
Schedule: Location: Remote, 8am-5pm CST; Position Type: Full-Time.
We could also include "Remote" as location.
Now produce HTML.
Make sure no extra text. Use proper closing tags.
Let's craft:
About the role
As the Manager of Patient Engagement at Atlas Oncology Partners, you may be the first voice many patients hear, and you'll set the standard for everyone who follows you. This is a working manager role: roughly 80% hands-on telephonic outreach and 20% team leadership. You will carry your own outreach panel and enrollment targets while coaching a small team, building the playbook, and helping us scale patient engagement across new clinic sites. You will start with one direct report and are expected to help grow, hire, and onboard the team as Atlas expands. Above all, you're passionate about being a true partner to people living with cancer through every step of their care journey. You understand that a cancer diagnosis can be overwhelming, and you believe no one should have to navigate it alone. That belief shapes how you approach every conversation - and how you teach your team to approach theirs. Because Atlas is a startup, you are comfortable with change and ready to pivot quickly when priorities shift. This role will report to the VP of Operations.
Responsibilities
- Utilize telephonic outreach and engagement strategies to contact patients and caregivers, explain Atlas services, and support enrollment into the Atlas program.
- Effectively communicate Atlas services and address patient or caregiver concerns.
- Represent Atlas professionally to patients, caregivers, and oncology partners.
- Coordinate with the local outreach team to support telephonic outreach to engaged and non-engaged patients.
- Leverage reports and dashboards to prioritize telephonic outreach to prospective patients.
- Successfully meet and/or exceed individual monthly engagement targets.
- Provide inbound call support for the clinic as needed, including routing calls to the appropriate team member.
- Support other clinic administrative tasks as assigned, including referral routing and medical record-related tasks.
- Serve as the escalation point for complex, sensitive, or at-risk patient conversations.
- Directly supervise the Patient Engagement team, beginning with one Patient Engagement Associate, and provide day-to-day direction, coaching, and support.
- Own the team's enrollment and engagement targets; monitor performance against goals and intervene early when trends move in the wrong direction.
- Conduct regular call reviews and one-on-ones to develop trust-building, objection-handling, and documentation skills.
- Support recruiting, interviewing, onboarding, and training as the team grows across Atlas sites.
- Build and maintain outreach scripts, call workflows, SOPs, and training materials; refine them based on what actually works on the phones.
- Partner with Operations, Clinical, and site leadership to align outreach priorities with clinic capacity and scheduling.
- Escalate operational barriers, data quality, dashboard gaps, staffing, telephony or CRM issues to the Operations Director with a recommended path forward.
Qualifications
- Bachelors Degree in Healthcare Administration, Sales, or other relevant field preferred.
- Minimum of 3-5 years of healthcare experience in care coordination, community health, patient engagement, customer service, or sales.
- Prior experience as a team lead, supervisor, or senior/mentor-level individual contributor; formal people management experience preferred.
- Proven success in a centralized contact center environment with a high volume of outbound communication preferred.
- Comfort carrying a personal call volume and enrollment target alongside leadership responsibilities.
- Strong aptitude for documentation; prior experience with a CRM platform is a plus.
- Ability to read and act on performance reports and dashboards.
- Excitement to be part of a tight-knit team with shared accountability for enrollment and strong collaboration skills.
- Strong trust-building and communication skills; ability to effectively communicate Atlas services and address patient or caregiver concerns.
- Impeccable customer service skills; willingness to go above and beyond for patients or caregivers.
- Highly organized and efficient, with the judgment to prioritize independently in a startup environment.
- Bilingual Spanish preferred.
Benefits
- Health, Dental, Vision insurance
- Competitive pay
- Paid vacation, holidays, and sick leave
- for any list of duties/requirements/benefits. Use
for prose. We must not include markdown fences. Output only HTML fragment. Let's structure:
About the role
... prose ...
Responsibilities
- ... each bullet ...
Required Qualifications
- ... each bullet ...
Skills
but we could incorporate into Qualifications. The instruction says use sections like Skills if content exists. We have skill-like items: Strong aptitude for documentation; prior experience with CRM; ability to read reports; excitement to be part of tight-knit team; strong trust-building and communication skills; impeccable customer service; highly organized; bilingual Spanish preferred. Could be separate Skills section. But we already have Required Qualifications includes many of those. Might be redundant. Better to keep Qualifications and maybe Skills separate if distinct. However the posting lumps qualifications and skills together. The instruction: "Prefer a few substantive sections over many thin ones." So maybe combine qualifications and skills into one section called "Requirements" or "Qualifications". The list of allowed headings includes Requirements, Qualifications, Skills. We can choose one. Since we have both qualifications and skills, we could use "Qualifications" for the bullet list of required qualifications and maybe "Skills" for the skill bullet list. But that would be thin. Better to use "Qualifications" and include both qualification and skill bullets there. Or use "Requirements". Let's pick "Qualifications". We'll include all bullet points under that. Benefits: we have bullet list. Pay: we have salary range. Usemaybe. Schedule: we have location and hours, position type. Use
. We must not include boilerplate like EEO etc. Remove that. Now craft content. About the role prose: combine role description paragraph(s). Let's write: As the Manager of Patient Engagement at Atlas Oncology Partners, you may be the first voice many patients hear, and you'll set the standard for everyone who follows you. This is a working manager role: roughly 80% hands-on telephonic outreach and 20% team leadership. You will carry your own outreach panel and enrollment targets while coaching a small team, building the playbook, and helping us scale patient engagement across new clinic sites. You will start with one direct report and are expected to help grow, hire, and onboard the team as Atlas expands. Above all, you're passionate about being a true partner to people living with cancer through every step of their care journey. You understand that a cancer diagnosis can be overwhelming, and you believe no one should have to navigate it alone. That belief shapes how you approach every conversation - and how you teach your team to approach theirs. Because Atlas is a startup, you are comfortable with change and ready to pivot quickly when priorities shift. This role will report to the VP of Operations. That seems good. Responsibilities: list each bullet from responsibilities section. Let's extract: - Utilize telephonic outreach and engagement strategies to contact patients and caregivers, explain Atlas services, and support enrollment into the Atlas program. - Effectively communicate Atlas services and address patient or caregiver concerns. - Represent Atlas professionally to patients, caregivers, and oncology partners. - Coordinate with the local outreach team to support telephonic outreach to engaged and non-engaged patients. - Leverage reports and dashboards to prioritize telephonic outreach to prospective patients. - Successfully meet and/or exceed individual monthly engagement targets. - Provide inbound call support for the clinic as needed, including routing calls to the appropriate team member. - Support other clinic administrative tasks as assigned, including referral routing and medical record-related tasks. - Serve as the escalation point for complex, sensitive, or at-risk patient conversations. - Directly supervise the Patient Engagement team, beginning with one Patient Engagement Associate, and provide day-to-day direction, coaching, and support. - Own the team's enrollment and engagement targets; monitor performance against goals and intervene early when trends move in the wrong direction. - Conduct regular call reviews and one-on-ones to develop trust-building, objection-handling, and documentation skills. - Support recruiting, interviewing, onboarding, and training as the team grows across Atlas sites. - Build and maintain outreach scripts, call workflows, SOPs, and training materials; refine them based on what actually works on the phones. - Partner with Operations, Clinical, and site leadership to align outreach priorities with clinic capacity and scheduling. - Escalate operational barriers, data quality, dashboard gaps, staffing, telephony or CRM issues to the Operations Director with a recommended path forward. That's all. Qualifications: list: - Bachelors Degree in Healthcare Administration, Sales, or other relevant field preferred. - Minimum of 3-5 years of healthcare experience in care coordination, community health, patient engagement, customer service, or sales. - Prior experience as a team lead, supervisor, or senior/mentor-level individual contributor; formal people management experience preferred. - Proven success in a centralized contact center environment with a high volume of outbound communication preferred. - Comfort carrying a personal call volume and enrollment target alongside leadership responsibilities. - Strong aptitude for documentation; prior experience with a CRM platform is a plus. - Ability to read and act on performance reports and dashboards. - Excitement to be part of a tight-knit team with shared accountability for enrollment and strong collaboration skills. - Strong trust-building and communication skills; ability to effectively communicate Atlas services and address patient or caregiver concerns. - Impeccable customer service skills; willingness to go above and beyond for patients or caregivers. - Highly organized and efficient, with the judgment to prioritize independently in a startup environment. - Bilingual Spanish preferred. Benefits: bullet list: - Health, Dental, Vision insurance - Competitive pay - Paid vacation, holidays, and sick leave Pay: Salary: 75,000-100,000. Schedule: Location: Remote, 8am-5pm CST; Position Type: Full-Time. We could also include "Remote" as location. Now produce HTML. Make sure no extra text. Use proper closing tags. Let's craft:
About the role
As the Manager of Patient Engagement at Atlas Oncology Partners, you may be the first voice many patients hear, and you'll set the standard for everyone who follows you. This is a working manager role: roughly 80% hands-on telephonic outreach and 20% team leadership. You will carry your own outreach panel and enrollment targets while coaching a small team, building the playbook, and helping us scale patient engagement across new clinic sites. You will start with one direct report and are expected to help grow, hire, and onboard the team as Atlas expands. Above all, you're passionate about being a true partner to people living with cancer through every step of their care journey. You understand that a cancer diagnosis can be overwhelming, and you believe no one should have to navigate it alone. That belief shapes how you approach every conversation - and how you teach your team to approach theirs. Because Atlas is a startup, you are comfortable with change and ready to pivot quickly when priorities shift. This role will report to the VP of Operations.
Responsibilities
- Utilize telephonic outreach and engagement strategies to contact patients and caregivers, explain Atlas services, and support enrollment into the Atlas program.
- Effectively communicate Atlas services and address patient or caregiver concerns.
- Represent Atlas professionally to patients, caregivers, and oncology partners.
- Coordinate with the local outreach team to support telephonic outreach to engaged and non-engaged patients.
- Leverage reports and dashboards to prioritize telephonic outreach to prospective patients.
- Successfully meet and/or exceed individual monthly engagement targets.
- Provide inbound call support for the clinic as needed, including routing calls to the appropriate team member.
- Support other clinic administrative tasks as assigned, including referral routing and medical record-related tasks.
- Serve as the escalation point for complex, sensitive, or at-risk patient conversations.
- Directly supervise the Patient Engagement team, beginning with one Patient Engagement Associate, and provide day-to-day direction, coaching, and support.
- Own the team's enrollment and engagement targets; monitor performance against goals and intervene early when trends move in the wrong direction.
- Conduct regular call reviews and one-on-ones to develop trust-building, objection-handling, and documentation skills.
- Support recruiting, interviewing, onboarding, and training as the team grows across Atlas sites.
- Build and maintain outreach scripts, call workflows, SOPs, and training materials; refine them based on what actually works on the phones.
- Partner with Operations, Clinical, and site leadership to align outreach priorities with clinic capacity and scheduling.
- Escalate operational barriers, data quality, dashboard gaps, staffing, telephony or CRM issues to the Operations Director with a recommended path forward.
Qualifications
- Bachelors Degree in Healthcare Administration, Sales, or other relevant field preferred.
- Minimum of 3-5 years of healthcare experience in care coordination, community health, patient engagement, customer service, or sales.
- Prior experience as a team lead, supervisor, or senior/mentor-level individual contributor; formal people management experience preferred.
- Proven success in a centralized contact center environment with a high volume of outbound communication preferred.
- Comfort carrying a personal call volume and enrollment target alongside leadership responsibilities.
- Strong aptitude for documentation; prior experience with a CRM platform is a plus.
- Ability to read and act on performance reports and dashboards.
- Excitement to be part of a tight-knit team with shared accountability for enrollment and strong collaboration skills.
- Strong trust-building and communication skills; ability to effectively communicate Atlas services and address patient or caregiver concerns.
- Impeccable customer service skills; willingness to go above and beyond for patients or caregivers.
- Highly organized and efficient, with the judgment to prioritize independently in a startup environment.
- Bilingual Spanish preferred.
Benefits
- Health, Dental, Vision insurance
- Competitive pay
- Paid vacation, holidays, and sick leave