Senior Manager Operations I

About the role

The Senior Ops Manager oversees operations and personnel for locations with approximately 465 truck units. Responsibilities include managing Operations Managers, Technicians-In-Charge, and Customer Service Coordinators, as well as Technicians, Service Employees, and Parts Responsible Persons. Key functions involve operations management, labor planning, customer relationship management, financial management, and asset management.

Responsibilities

• Oversee work analysis, vehicle planning and scheduling, and productivity tracking and optimization.
• Manage labor planning by evaluating incoming work and allocating resources, balancing shift schedules, and level loading workload.
• Optimize shift patterns and prioritize the Technical Training Plan based on Breakdown, Rework, and Running Cost trends.
• Evaluate staffing needs and develop succession plans.
• Manage customer relationships, optimize vehicle maintenance cycle time, and ensure uptime.
• Execute Maintenance Initiatives to meet financial targets and oversee payables and invoicing.
• Ensure data integrity in the Shop Management Online system and maintain 6S standards.
• Lead quality assurance processes, perform breakdown root cause analysis, and implement corrective actions.
• Maintain a safe workplace and ensure compliance with safety and EPA regulations.

Requirements

• H.S. diploma/GED required.
• Four (4) years or more experience in an operations environment or demonstrated success in a Ryder role.
• Three (3) years or more supervisory experience.

Qualifications

• Associate's degree preferred.
• Experience using Microsoft Word and Excel (intermediate preferred).
• Experience with Fleet Management Software preferred.

Skills and Abilities

• Strong sense of personal accountability and track record of achieving desired results.
• Strong verbal and written communication skills.
• Ability to work with reporting systems for data analysis and decision-making.
• Demonstrated commitment to a safe work environment, quality execution, and customer service.
• Customer service focus, work flow analysis, and management skills.
• Solves complex operational problems and resolves critical customer issues.
• Effective delegation skills and ability to manage assigned responsibilities.
• Builds strong customer relationships and creates professional relationships within all organizational levels.
• Flexible, multi-talented, and capable of multi-tasking.
• Detail-oriented with excellent follow-up practices.
• Exposure to strategic labor, financial, operating, quality, safety, and asset processes.

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance.
• Paid time off for vacation, illness, bereavement, family, and parental leave.
• Tax-advantaged 401(k) retirement savings plan.