Senior Manager Operations I

About the role

The Senior Operations Manager I manages the operations and personnel for approximately 371– 600 equivalent truck units comprised of one or more locations. May have Operations Managers, Operations Supervisors, Technicians-In-Charge, Customer Service Coordinators, Parts Responsible Persons, and Administrative Assistance to support the needs of assigned location.

Responsibilities

• Operations Management: Responsible for the oversight of work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.
• Labor Management: Provides leadership, training and development to a management team assigned to the branch(es) to include the Operations Manager, Operations Supervisors, Technicians In Charge and Customer Service Coordinators.
• Customer Management: Directly responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention, as well as ensuring uptime.
• Financial Management: Directly involved in strategic financial planning by developing budgetary forecasts and implementing cost control measures related to maintenance operations budget and location P&L statement to meet short and long term financial goals.
• Asset Management: Directs his/her management team in order to maintain the appearance and maintenance of assigned locations, including sustaining 6S standards throughout the shop.
• Quality Management: Involved in strategic quality planning by developing corrective action and counter measures to operational quality issues.

Qualifications

• H.S. diploma/GED required.
• Four (4) years or more experience in an operations environment or demonstrated success in a Ryder role.
• Three (3) years or more supervisory experience.
• Exposure to working with strategic labor, financial, operating, quality, safety and asset processes as well as related metrics.