Senior Manager of Worldwide Distribution

Position Summary

The Senior Manager of Worldwide Distribution is a leadership role responsible for the strategy, direction, and execution of Market America, Inc.’s global distribution network. This role ensures the efficient, cost-effective, and timely delivery of Market America’s diverse range of products to its distributors and customers.

Essential Function and Responsibilities

• Strategic Leadership & Planning
  Develop and execute a comprehensive global distribution strategy that aligns with Market America’s business goals, revenue targets, and commitment to our distribution network.

• Global Network Management
  Oversee the operations of Market America’s worldwide distribution centers and all third-party logistics (3PL) partnerships, with direct responsibility for evaluating, selecting, and managing domestic and international 3PL providers to ensure optimal service levels, cost-effectiveness, and regulatory compliance.

• Ensure the robustness of global inbound and outbound logistics with a particular focus on cross-border, international shipping, and customs requirements
  Direct fulfillment strategies and integration with Shopify, Amazon FBA, FBM, and marketplace platforms to support omnichannel growth.

• Team Leadership & Development
  Lead, mentor, and develop the complete international distribution and logistics organization, including internal teams and external partners, with accountability for international logistics coordinators, distribution center managers, and all global logistics staff.

• Foster a high-performance culture emphasizing accountability, collaboration, and professional growth
  Partner with supply chain, manufacturing, planning, IT, and sales teams to ensure seamless end-to-end product flow from production facilities to the final customer.

• Work closely with e-commerce teams to align marketplace logistics strategies with business objectives
  Drive continuous improvement initiatives to enhance operational efficiency, reduce transit times, and improve service levels.

• Use data and advanced analytics to identify opportunities and implement best practices across physical and digital distribution channels
  Leverage supply chain technologies, including Warehouse Management Systems (WMS), Transportation Management Systems (TMS), ERP platforms, and marketplace integrations to support efficiency and scalability.

• Build, manage, and be accountable for relationships with international and domestic freight carriers, customs brokers, and all logistics service providers, including 3PL partners.
  Ensure all 3PL and international logistics partners consistently meet company standards for performance, compliance, and financial objectives.

• Negotiate contracts to ensure service excellence and competitive pricing
  Develop and manage the global distribution budget, ensuring financial accountability while meeting service-level commitments.

• Ensure compliance with global trade regulations, customs laws, and transportation standards
  Identify, mitigate, and respond to risks related to geopolitical events, supply chain disruptions, and regulatory changes.

Supervisory Responsibilities

• Supervise and support a diverse international workforce, including all internal distribution and logistics teams as well as external 3PL and logistics providers.

• Set goals and performance expectations for the team
  Address employee or customer concerns and/or elevate to the Management team.

• Train and assist employees
  Manage employees' workloads and schedules.

• Works within budgetary controls
  Supports the Company’s Safety Programs.

• Acts as an ambassador and champion of the company culture, ethics, and values
  Establishes credibility and is decisive, but recognizes and supports senior management's preferences and priorities to advance the organization.

Education & Experience

• 10+ years of management experience in high-volume, multi-site distribution and logistics within a multinational environment.

• Extensive experience managing international logistics networks, including cross-border trade, customs, global freight forwarding, and the implementation of 3PL partnerships and operations.

• Demonstrated expertise in Shopify, Amazon FBA, FBM, and marketplace fulfillment models.

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field required.

• 5 years of supervisory experience required or equivalent.

Skills

• Strong strategic planning and leadership capabilities.

• Exceptional communication and relationship-building skills to influence stakeholders and dispersed global teams.

• Advanced analytical and problem-solving abilities with a data-driven decision-making mindset.

• Proficiency with ERP, WMS, TMS, and marketplace integration technologies.

Attributes

• Able to thrive in a fast-paced, complex global environment.

• Adaptable and agile, with a proactive approach to continuous improvement.

• Strong service orientation and a deep commitment to supporting the success of Market America’s distribution network.

Computer/Communication Skills

• Proficient use of MS Office programs: Word, Excel, and Outlook, required.

• Proficient use of several MS Office products, ERP System, Pick-to-Light system, and third-party shipping software; advanced use with Excel.

• Proficient use of forklift operation.

• Ability to present training topics to small or medium-sized groups.

• High energy level, comfortable performing multifaceted strategic projects in conjunction with day-to-day tactical activities.

• Able to get along and work with diverse personalities; tactful, mature, flexible.

• Prioritizes and models good communication skills; follows up, timely responses, proactive and positive in approach.

Equal Opportunity/Affirmative Action Employer

Market America | SHOP.COM considers candidates regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status, or any other characteristic protected by law.