Senior Manager of Strategic Accounts

About the role

The Sr. Manager of Strategic Accounts is responsible for the overall financial performance, client satisfaction, retention, and growth of assigned enterprise and strategic client accounts. This role serves as a trusted business partner and Protos brand ambassador, delivering an elevated experience through a unified client centric approach focused on operational excellence, value creation, and transforming client sentiment.

Essential Duties & Responsibilities

• Serve as the senior point of contact for assigned strategic accounts and build strong relationships across district, regional, and corporate leadership levels
• Act as a Protos brand ambassador by delivering an elevated experience through a unified client centric approach and proactive communication
• Drive revenue retention and growth through offensive (expansion) strategies including upselling, cross selling, land and expand opportunities, and pipeline development within existing accounts
• Support defensive (stabilization) initiatives focused on renewals, client retention, risk mitigation, and long term account stability
• Partner closely with Sales, Operations, Service Agents, and executive leadership to ensure seamless service delivery, operational excellence, and continuous improvement
• Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs), including preparing agendas, reporting, and strategic account updates
• Maintain accurate documentation of client interactions, account activity, and opportunities within Salesforce while staying informed on market trends and competitor activity
• Lead solution development efforts and coordinate internal resources to support client initiatives, service rollouts, and ongoing program execution
• Act as a trusted advisor by communicating company differentiators, innovation initiatives, industry insights, and strategic value propositions to clients
• Support workforce performance, scalability, and proactive service management initiatives to enhance the client experience and transform client sentiment

Qualifications & Experience

• Bachelor’s degree in Business, Marketing, Finance, Accounting, or related field preferred
• Minimum 7 years of strategic account management experience within a business to business environment
• Demonstrated experience managing, retaining, stabilizing, and growing large enterprise or strategic accounts
• Experience managing strategic relationships with Fortune 100 and/or Fortune 500 organizations, with the ability to successfully navigate complex client environments and build credibility with executive-level stakeholders preferred
• Strong communication, presentation, relationship building, and problem solving skills
• Able to collaborate cross functionally and manage multiple priorities in a fast paced environment
• Strong organizational skills with a high level of attention to detail and follow through
• Experience conducting executive level client reviews, reporting, and presentations
• Advanced proficiency in Microsoft Office, including Excel, PowerPoint, Outlook, and CRM platforms such as Salesforce
• Experience within the security industry, managed services, or enterprise client environments is a plus