Senior Manager of Strategic Accounts

Accountabilities

• Serve as the primary executive contact for assigned strategic accounts, building trusted relationships across regional, corporate, and executive leadership teams.
• Drive client satisfaction, retention, and long-term account growth through proactive account management and strategic planning.
• Identify expansion opportunities through upselling, cross-selling, and "land-and-expand" initiatives to increase account value.
• Develop and execute retention strategies that strengthen client loyalty, minimize risk, and support contract renewals.
• Collaborate closely with sales, operations, service teams, and executive leadership to ensure seamless service delivery and continuous improvement.
• Coordinate internal resources to support new initiatives, service enhancements, and successful program execution.
• Act as a trusted advisor by sharing industry trends, strategic recommendations, innovation updates, and value-driven solutions.
• Maintain accurate account records, pipeline activity, and client interactions within CRM systems while tracking market developments and competitive insights.

Requirements

• Significant experience managing enterprise accounts, building executive relationships, and driving business growth in a business-to-business environment.
• Bachelor's degree in Business, Marketing, Finance, Accounting, or a related field is preferred.
• Minimum of 7 years of strategic account management experience within a B2B environment.
• Proven success managing, retaining, stabilizing, and expanding large enterprise or strategic customer accounts.
• Experience working with Fortune 100 and/or Fortune 500 organizations is strongly preferred.
• Strong executive communication, presentation, negotiation, and relationship management skills.
• Demonstrated ability to build credibility with senior stakeholders and navigate complex client organizations.
• Excellent analytical thinking, problem-solving, and strategic planning capabilities.
• Able to manage multiple priorities while collaborating effectively across cross-functional teams.
• Strong organizational skills with exceptional attention to detail and follow-through.
• Experience leading executive business reviews and delivering data-driven client presentations.
• Advanced proficiency with Microsoft Office applications, including Excel, PowerPoint, and Outlook.
• Experience using Salesforce or other CRM platforms.
• Experience in security services, managed services, or enterprise service environments is considered an advantage.

Benefits

• Competitive annual salary ranging from approximately $105,000 to $115,000, based on experience and qualifications.
• Fully remote position for candidates located within the Eastern or Central time zones.
• Comprehensive medical, dental, vision, and life insurance coverage.
• Employee Assistance Program (EAP).
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• 401(k) retirement plan with employer contributions.
• Generous paid time off, including 24 days of PTO.
• Career development opportunities through mentorship and cross-functional collaboration.
• Inclusive, team-oriented work environment focused on professional growth and innovation.