Senior Manager of Service - Food

Key Responsibilities

• Lead and develop a multidisciplinary service organization including technical sales engineering, coordinators, project managers, technical support, spare parts, modernization, and documentation teams.
• Build organizational structure, roles, and competency profiles that support growth and evolving customer needs, with emphasis on succession planning and technician certification programs.
• Establish matrix and value stream-based collaboration models across engineering, manufacturing, quality assurance, supply chain, and regional organizations.
• Foster a culture of continuous improvement, learning, and ownership through LEAN principles, standardized work processes, and visual performance management.
• Establish and operate an installed base management system to track customer machinery, version status, lifecycle, and contract status.
• Develop modernization, retrofit, and upgrade strategies that extend machine lifetime and increase customer value.
• Collaborate with sales and product management to create predictive service offerings, preventive maintenance programs, and digital monitoring solutions (IoT/remote capabilities).
• Analyze installed base data to identify trends, risks, and new business opportunities.
• Lead cross-functional improvement projects that optimize flow, reduce lead time, enhance quality, and improve delivery performance.
• Define, measure, and develop KPIs that drive operational efficiency and customer satisfaction while ensuring profitability and cost-to-serve accountability.

Qualifications

• BSc/MSc in Engineering (mechanical, electrical engineering, mechatronics or similar) or technical management education
• Minimum 7 years of experience in service management in the mechanical or technical equipment industry
• Minimum 7 years of experience in product or technical roles in food manufacturing or packaging machinery
• Strong understanding of GMP and food industry regulations
• Experience with project management, service organization, customer service and technical problem solving
• Strong SAP experience
• Fluency in English required. Fluent in Spanish is a strong advantage

Additional Information

Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.

Benefits

• Health Coverage: Medical, Dental, Vision, and Prescription plans starting from your first day.
• Retail Savings: 401(k) plan with a generous company match to help you plan for the future.
• Financial Protection: Employer-paid Short- and Long-Term Disability Insurance, plus Life Insurance for your peace of mind.
• Career Growth: Education Assistance Program to support your continued learning and development.
• Work-Life Balance: Paid Time Off to recharge and enjoy your personal time.
• Support When You Need It: Access to our Employee Assistance Program for confidential counseling and resources.