Senior Manager of Operations Strategy

About the role

InStride Health’s mission is to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. Through this mission, we are expanding access to insurance-based care, increasing engagement in treatment, and improving treatment outcomes. We are doing this by combining research-backed clinical care and innovative technology to eliminate the major problems with care today: difficulty finding providers, months of waiting to be seen, arduous onboarding processes, and inconsistent use of evidence-based therapies and outcomes tracking. Our vision is to become the nation’s most trusted provider of pediatric anxiety and OCD care.

About Us

Team InStride Health: Our Core Values
- Give Heart: We lead with heart, treating patients and their families the way we want our loved ones to be treated.
- Work Smart: We find smarter ways to solve hard problems and fix the broken mental health system by leveraging technology, diversity of thought, and innovation.
- Have Humility: We leave our egos at the door, empowering our team to collaborate, celebrate diversity, and adopt a growth mindset.
- Embrace Community: We all belong. We are in this together, and we never worry alone. We believe in each other and recognize that every voice matters.

Responsibilities

• Strategic Priorities and Initiatives
• Own the design and delivery of high-priority operational initiatives end to end, from early strategy through implementation and measurable results.
• Lead strategy discussions with executive sponsors, ensuring operational scalability is built into decisions from day one.
• Evaluate and refine future business models to continuously improve operational processes.
• Conduct proactive risk assessments on new initiatives, identifying structural bottlenecks and design challenges before implementation.
• Cross-Functional Partnership & Coordination
• Coordinate working groups across Clinical, Operations, Product, Technology, and Commercial teams, keeping stakeholders accountable to shared timelines and initiative goals.
• Engage executive sponsors and initiative leaders to pressure-test feasibility, surface constraints early, and prepare clear decision briefs that keep leadership informed.
• Analytics & Performance Management
• Build analyses, financial models, and operational business cases that equip leadership with the data needed to evaluate tradeoffs and make informed decisions.
• Partner with the Data and Analytics team to define, build, and refine the operational metrics and dashboards that connect cross-functional execution to the corporate scorecard.
• Diagnose operational inefficiencies by synthesizing data across the business, surfacing root causes, and recommending targeted process improvements.
• Process Improvement & Scale
• Develop solutions across time horizons, identifying quick wins, medium-term process improvements, and longer-term structural changes that compound over time.
• Evaluate and refine operational processes continuously, identifying automation opportunities and structural improvements that improve consistency and efficiency.

Qualifications

• Bachelor's degree in business, economics, health policy, or a related field. 5 to 7 years of experience in consulting, strategy, operations, or a similar analytical role; experience in healthcare or a high-growth startup strongly preferred.
• Demonstrated ability to manage complex, cross-functional projects from design through delivery, with strong project management instincts and attention to detail.
• Strong analytical skills with experience building business cases, financial models, or operational metrics frameworks; comfort working with data to validate decisions and measure outcomes.
• Excellent communicator with the ability to present to senior stakeholders and synthesize complex information into clear, concise, and actionable outputs.
• Highly organized with the ability to manage multiple workstreams simultaneously without losing sight of priorities.
• Self-directed and comfortable operating in ambiguous, fast-paced environments where priorities shift and resources are constrained.
• Genuine passion for transforming access to pediatric mental health care and the mission of InStride Health.

Pay

The expected annual salary for this role is between $135,000-$155,000. Actual starting salary will be determined on an individualized basis and will be based on several factors including but not limited to specific skill set, work experience, etc.