Senior Manager, Operations Strategy

Role Summary

The Operational Excellence (Ops Ex) team shapes how Suffolk builds — defining standards, driving improvement, and delivering programs that help our projects and people succeed at scale. As Senior Manager, Operations Strategy, you will be a key leader driving Suffolk’s most important operational initiatives. You’ll blend strategic problem-solving, structured program delivery, and hands-on field engagement to identify opportunities, design solutions, and lead cross-functional implementation that strengthens operational performance across the company.

This role is ideal for someone who thrives in complexity, enjoys turning strategy into impact, and wants to influence how Suffolk operates today and in the future. You will collaborate closely with executive management, operational leaders, regional teams, and all Ops Ex functions — from Process Excellence to Analytics to Construction Technology — to deliver measurable results.

Responsibilities

• Strategy Development & Problem Framing

• Lead the development of Suffolk’s most critical strategic initiatives and long-term operational strategies, shaping them from early conceptualization through defined objectives, workplans, and success metrics.
• Clarify problem statements, build hypotheses, structure analytical approaches, and uncover root causes using both qualitative and quantitative methods.
• Identify value-creation opportunities across Suffolk’s operations and translate them into clear, actionable recommendations that drive meaningful performance outcomes.

• Program Definition, Structuring, & Prioritization

• Partner closely with Ops Ex leadership to define, scope, and prioritize major strategic programs within the broader portfolio.
• Translate operational challenges into structured program roadmaps with measurable, scalable solutions.
• A critical part of this work includes ensuring alignment across interconnected Ops Ex efforts—particularly between Mission Control, Strategy & Program Delivery, and Process Excellence—as new initiatives are shaped and resourced.

• Program Management & Cross-Functional Delivery

• Lead day-to-day execution of complex, cross-functional programs by building project plans, managing dependencies, tracking risks, and facilitating effective decision-making.
• Play a central coordination role across Ops Ex teams—including Process Excellence, Operations Analytics, and Construction Technology—as well as regional operations leaders to maintain alignment and drive progress.
• This role requires balancing strategic thinking with hands-on execution to ensure initiatives are delivered on time and at a high standard of quality.

• Data-Driven Insights & Operational Analysis

• Partner with Data and IT teams to ensure analysis meaningfully informs operational strategy and decision-making.
• Define the key questions to be answered, scope the analytical approach, and provide the strategic direction and business context needed to guide technical teams’ work.
• With a strong understanding of field operations, interpret insights, refine problem statements, uncover root causes, and identify the operational levers that matter most.
• Your leadership will ensure that data-driven insights translate into clear recommendations, targeted solutions, and measurable improvements in performance.

• Stakeholder Engagement, Governance, & Alignment

• Drive stakeholder engagement and alignment across regional teams, functional leaders, and executive management to ensure buy-in, clarity, and adoption.
• Support governance structures through organized meeting cadences, high-quality steering committee materials, and clear communication.
• In doing so, serve as a strategic thought partner to leaders at all levels, helping to shape decisions and guide operational direction across the enterprise.

• Implementation, Adoption, & Change

• Develop and execute implementation and adoption plans in partnership with the Change Management capability, including communications, enablement, and training strategies.
• Engage deeply with jobsites to understand operational realities, validate assumptions, and pilot solutions to ensure initiatives are practical and field-informed.
• This includes defining success metrics, monitoring outcomes, and capturing lessons learned to strengthen the Ops Ex playbook and support enterprise-wide scaling.

Qualifications

• Bachelor’s degree in business, STEM, Construction Management, or a related field required; MBA or advanced degree preferred.
• 8+ years of experience in management consulting, strategy execution, program management, or operations improvement.
• Demonstrated ability to lead complex, cross-functional initiatives from strategy through implementation.
• Strong analytical and structured problem-solving skills, with the ability to break down ambiguity and drive clarity.
• Excellent communication skills, capable of engaging executive management, operational leaders, and field teams.
• Ability to influence, build relationships, and manage multiple stakeholders.
• Willingness to dive into operational details while maintaining a strategic view.
• Experience working with data, analytics, or technology teams on operational enablement.
• Proficiency with program management tools (Asana, Smartsheet, etc.) and dashboarding/reporting platforms preferred.

Benefits

At Suffolk, we believe that our total rewards program should offer you and your family the support you need when it matters most. That’s why we have created a program that provides employees with access to a wide variety of options that can be personalized to support you and your loved ones physically, emotionally, and financially.

• Competitive salaries
• Auto allowances and gas cards for certain roles
• Access to market leading medical and emotional and mental health benefits, dental, and vision insurance plans
• Virtual care options for physical therapy and primary care
• Generous paid time off
• 401k plan with employer match and access to expert financial resources
• Company paid and voluntary life insurance
• Tax deferred savings accounts
• 10 backup daycare days each year
• Short- and long-term disability
• Commuter benefits and more

Working Conditions

• Sitting for long periods of time
• Talking or hearing
• Performing fine motor, hand and finger skills in the use of a keyboard, telephone, or writing
• Frequent standing and walking
• Specific vision abilities including close vision, distance vision, depth perception, and the ability to adjust focus
• Quiet to moderate noise level in an office environment
• Job site walking