Senior Manager of Benefits Operations

Lead operational excellence in GardaWorld’s U.S. benefits administration and drive continuous process improvement as part of the U.S. Business Shared Services team. This role serves as the operational leader for the Benefits team, ensuring efficient administration, regulatory compliance, standardized operating procedures, and exceptional service delivery.

What’s In It For You

• Competitive Salary: $120,000 - $140,000 annually
• Work Site Location: St. Louis, MO
• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options
• Career Growth: Opportunities at GardaWorld
• Travel: Up to 50% to support business needs as they arise

Responsibilities

• Benefits Operations Leadership
  • Lead day-to-day operational oversight of Benefits Administration
  • Learn and understand every operational process performed by the Benefits team
  • Serve as the operational partner to the Director of Benefits
  • Ensure consistent execution of all benefits administration activities
• Process Improvements
  • Assess existing workflows and identify opportunities for improvement
  • Create, maintain, and standardize operating procedures (SOPs)
  • Eliminate manual processes where appropriate
  • Develop operational controls and quality assurance processes
  • Drive continuous improvement initiatives
• Operational Governance
  • Monitor operational performance and service delivery
  • Develop process documentation and operational metrics
  • Establish regular operational reviews
  • Identify operational risks and implement mitigation strategies
• Benefits Administration
  • Oversee administration of all Medical, Dental, Vision, 401(k), Life Insurance, Disability benefits, Flexible Spending Accounts, Health Savings Accounts, and Open Enrollment
• Vendor Management
  • Manage third-party benefit vendors
  • Monitor vendor performance and service level agreements
  • Lead vendor issue resolution
  • Participate in vendor negotiations
  • Ensure accountability for service delivery
• Reporting & Analytics
  • Analyze benefits utilization
  • Monitor operational metrics
  • Develop executive reporting
  • Identify trends and recommend improvements
  • Support data-driven decision-making
  • Perform other duties as assigned

Requirements

• Authorized to work in the United States
• Bachelor’s degree in human resources, Business Administration, or related field
• Minimum five (5) years of progressive Benefits Administration experience
• Minimum two (2) years of leading projects, initiatives, or teams
• Experience administering complex health and retirement benefits programs
• Experience managing Open Enrollment
• Experience with benefits reporting and analytics
• Experience partnering with third-party vendors
• Strong process improvement mindset

Preferred Qualifications

• CEBS, SHRM-CP/SCP, or PHR/SPHR certification
• Experience in organizations with 3,000+ employees
• Multi-state benefits administration experience
• HRIS experience
• WinTeam experience
• Experience supporting organizational growth or integrations

Pay

$120,000 - $140,000 annually

Benefits

• Medical, dental, and vision insurance plans
• 401(k) with employer matching contributions
• Paid time off (PTO) policy
• Paid holidays
• Disability coverage
• Life insurance options