Senior Manager, Benefit Operations

About the role

This role sits at the center of Danone North America’s benefits ecosystem owning annual enrollment delivery, strengthening vendor performance, and improving the technology and data flows that power the employee experience.

Responsibilities

• Annual Enrollment Leadership

  • Lead the end-to-end planning, implementation, and execution of annual enrollment
  • Cook up timelines, quality, and employee experience goals with internal stakeholders and external vendors
  • Manage testing, issue resolution, and post-enrollment improvements

• Benefits Technology & Data

  • Serve as the strategic and technical partner to Benefits Operations process owners
  • Support configuration and optimization of benefits platforms (e.g., Empyrean, Ceridian Dayforce, SHARE)
  • Strengthen data integrity by improving vendor interfaces, file transmissions, and audit processes
  • Troubleshoot issues and maintain technical documentation

• Vendor Strategy & Operations

  • Manage relationships with brokers, carriers, and third-party administrators (TPAs)
  • Support renewals, proposals, and RFP activities
  • Oversee outsourced partners to ensure delivery against quality, cost, and performance standards
  • Review and approve benefit invoices and carrier remittance processes

• Process Improvement & Compliance

  • Identify and implement process and technology improvements to increase efficiency and reduce risk
  • Partner with Legal, HR, and Finance to support compliance and maintain audit readiness (ERISA, ACA, COBRA, HIPAA, etc.)
  • Stay informed on industry trends and recommend enhancements aligned to business needs

Qualifications

• Bachelor’s degree
• 8–12+ years of experience in benefits administration, HR operations, benefits technology, HRIS benefits, or healthcare/benefits vendor environments
• Demonstrated ownership of annual enrollment delivery
• Experience managing vendors, carriers, or TPAs
• Strong analytical and problem-solving skills (Excel proficiency expected)
• Ability to communicate clearly with technical and non-technical stakeholders
• Working knowledge of benefits compliance principles

Pay

The salary range for this position is $120k-172k USD. The exact salary offered will depend on several factors, including the candidate’s relevant experience, geographic location, internal equity, and market conditions.

Schedule

This role is considered a “hybrid” position that allows for flexible work, meaning it is a role where collaboration with key stakeholders in Danone Hubs occurs. While you may have the option to work from home on a schedule as agreed to with your supervisor, you are also expected to regularly report to your assigned office location at least 3 days per week.

Benefits

• Physical Wellbeing: We pay for the majority of your medical benefits – which include medical, dental and vision – with our competitive 80%/20% cost-sharing model.
• Mental Wellbeing: Danoners receive fitness discounts, unlimited flexible time off and hybrid work schedules. We also have a range of programs that support mental health and substance abuse.
• Financial Support: We offer a performance-based bonus, a 401(k) plan, tuition reimbursement, employee discount programs and voluntary perks.
• Family Care: We offer caretaker benefits, 18 weeks of parental bonding, fertility, surrogacy, adoption benefits and pet insurance.

Equal Opportunity Employer

Equal Employment Opportunity Employer