Senior Benefits Manager

About the role

The Sr. Benefits Manager is responsible for the day-to-day administration and operational management of employee benefits programs. This role focuses on hands-on process ownership, ensuring accuracy and efficiency in benefits delivery across health insurance, Voluntary Benefits, retirement plans, wellness initiatives, and leave programs.

Responsibilities

• Manage day-to-day benefits administration processes and systems
• Coordinate vendor relationships and serve as primary point of contact for benefits providers and third-party administrators
• Oversee annual benefits enrollment processes, including system setup, employee communications, and troubleshooting support
• Ensure benefits procedures and documentation are accurate, consistent, and up to date across all benefit programs
• Support the benefits team by guiding complex cases and escalated employee inquiries
• Manage and lead the Benefits COE delivery team by prioritizing workloads, assigning tasks, and ensuring consistent execution of responsibilities
• Implement process improvements to streamline benefits administration and enhance service delivery
• Own the benefit invoicing process – Review, audit, and process vendor invoices to ensure charges are supported and aligned with contractual terms and payment requirements, reconcile claims activity, eligibility files, and payroll deductions to identify discrepancies, resolve variances, and partner with Finance, Payroll, and external vendors to address billing and payment issues accurately and on time
• Analyze billing and claims trends, maintaining strong financial controls, and partnering closely with Finance to ensure timely payments, accurate reconciliation, and clear support for business units, vendors, and internal stakeholders

Qualifications

• Bachelor’s degree in human resources, Business Administration, or related field required
• Minimum 7 years of progressive hands-on benefits administration experience with demonstrated process ownership and system proficiency; minimum 2 years of experience leading a team in the delivery of benefits programs
• Strong working knowledge of SuccessFactors or other HRIS platforms. Proficiency in Excel, including pivot tables, VLOOKUP, formulas, and data management tools
• Demonstrated experience managing benefits processes
• Working knowledge of ERISA, COBRA, ACA, HIPAA, FMLA, and other federal and state benefits regulations with the ability to execute required compliance activities
• Solid understanding of federal and state benefits regulations with hands-on experience processing compliance requirements and required notifications
• Solid understanding of 401(k) administration processes including enrollment support, loan processing, and basic compliance tasks
• Strong troubleshooting skills to resolve benefits issues, answer employee questions, and coordinate with vendors to address system or coverage problems

Preferred Qualifications

• Professional certifications such as Certified Employee Benefits Specialist (CEBS), SHRM-CP, PHR, or Certified Benefits Professional (CBP)
• Experience with self-funded health plan administration, including claims processing, stop-loss coordination, and monthly reconciliations
• Advanced Excel skills including macros, Power Query, or database experience for complex data analysis and reporting
• Efficient in AI system (copilot) integration in day to day activities
• Familiarity with benefits vendor portals and ability to quickly learn new technology platforms
• Experience supporting wellness programs, voluntary benefits, or flexible spending account administration

Benefits

• 401K with company match and immediate vesting
• Medical/Dental/Vision Insurance
• Disability
• PTO
• Tuition Assistance
• Life and Accidental Death Insurance
• Development and Career Growth Opportunities
• Remote work schedule