Senior Manager, Network Development - North America

Responsibilities & Key Activities

• Develop and execute network expansion strategies for dealership and third-party service shop growth.
• Identify market opportunities, service coverage gaps, and strategic regions for dealer and service network expansion.
• Recruit new dealerships and third-party service shop partners in alignment with VinFast’s business objectives and growth plans.
• Maintain relationships with the dealership network and third-party service shops.
• Evaluate potential dealership and service partners based on operational capability, geographic fit, business alignment, and customer service standards.
• Lead partner discussions and negotiations (regarding Dealer Agreements and third-party service shop agreements), applying independent analysis of commercial terms, risk allocation, and service-level requirements to reach agreements aligned with VinFast standards.
• Support contract execution processes in coordination with Legal and cross-functional stakeholders.
• Make recommendations on contract modifications, renewals, and escalation matters based on partner performance and business needs.
• Develop and maintain support policies and operational standards governing partner relationships.
• Direct and coordinate dealer/workshop launch activities, including facility setup, training, and system account creation.
• Oversee system account creation, IT access provisioning, and operational readiness validation for new dealers/workshops.
• Lead acceptance inspections and readiness assessments prior to dealer/workshop go-live, exercising judgment on launch approval or deferral.
• Monitor dealer/workshop performance against KPIs, quality standards, and operational requirements, independently identifying underperformance and determining appropriate intervention strategies.
• Develop and implement corrective action plans with partners, escalating to leadership when systemic issues or contract default conditions arise.
• Provide periodic status and performance reports to local and global leadership teams with data-driven analysis and recommendations.
• Act as the primary point of contact between service workshops and internal cross-functional teams, including Legal, IT, Training, Operations, Finance, and Global Network.
• Support payment and reimbursement procedures in coordination with Finance, where applicable.

Position Requirements

• Bachelor’s degree in Business, Engineering, Automotive Management, or related field, or equivalent combination of education and experience.
• Minimum 5+ years of progressive experience in network development, after-sales operations, dealer/service partner management, or related OEM environments.
• Experience in recruiting and developing dealership networks or third-party service networks.
• Strong project management and organizational skills with the ability to manage multiple projects and markets simultaneously.
• Proven ability to exercise independent judgment on complex business decisions in a matrixed, cross-functional environment.
• Strong analytical capability with experience in KPI-based performance management and reporting.
• Excellent negotiation, communication, and stakeholder management skills.
• Ability to coordinate cross-functional teams, including Legal, IT, Training, Operations, and Global stakeholders, without direct supervisory authority.
• Ability to travel frequently to assigned markets across North America as required.

About the Organization

Welcome to the Future of Mobility. VinFast is a driving force in the global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability in Vietnam. VinFast currently sells three vehicles in its home country of Vietnam and will launch five new all-electric vehicles for sale in North America, Europe and the Asia-Pacific region. We are the first global, automotive company to commit to shifting to solely producing only Electric Vehicles by the end of 2022. We have an ambitious growth strategy with Direct to Consumer, retail and aftersales facilities being introduced this year. Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. VinFast is also committed to diversity and inclusion, with women serving in the top roles of Global CEO and US CEO. We welcome you to join the charge.