Senior Manager, Network Operations

Key Responsibilities

• Manage the stability, performance, security, and availability of Natera’s global enterprise network, including LAN, WAN, SD-WAN, wireless, firewalls, VPN, cloud, and on-premise environments.
• Lead a team of network engineers, providing coaching, prioritization, and technical guidance.
• Execute network operations initiatives aligned with the broader IT infrastructure strategy, including automation, resiliency, lifecycle management, and performance improvements.
• Serve as an escalation point for high-severity network incidents, coordinating troubleshooting, communication, root cause analysis, and service restoration.
• Remain hands-on with network design, configuration, troubleshooting, optimization, and implementation activities as needed.
• Partner with Information Security on firewall policy management, segmentation, remote access, vulnerability remediation, and secure network architecture practices.
• Support network capacity planning, hardware/software lifecycle refreshes, redundancy improvements, and operational risk reduction efforts.
• Improve monitoring, alerting, and observability practices using tools such as SolarWinds, LogicMonitor, Wireshark, NetFlow, SNMP, and related platforms.
• Ensure network changes follow established change management, documentation, compliance, and operational governance processes.
• Maintain and improve operational KPIs such as uptime, incident volume, MTTR, change success rate, alert quality, and recurring issue reduction.
• Support vendor management activities, including technical reviews, support escalations, renewals, and service performance discussions.
• Collaborate with cross-functional teams to support business growth, new site deployments, cloud connectivity, application performance, and infrastructure modernization efforts.

Technical Skill Requirements

• Strong hands-on experience with:
• Enterprise network operations, troubleshooting, implementation, and support across hybrid cloud and on-premise environments.
• Routing and switching technologies, including BGP, OSPF, EIGRP, VLANs, VRFs, STP, Layer 2/Layer 3 design, and high-availability network topologies.
• Next-generation firewalls, preferably Palo Alto Networks.
• Wireless networking, preferably Cisco Meraki.
• VPN technologies, IPSec, GRE, NAT, QoS, load balancing, and secure remote access solutions.
• Monitoring and diagnostic tools such as SolarWinds, LogicMonitor, Wireshark, NetFlow, SNMP, and related observability platforms.
• Network platforms including Juniper, Palo Alto Networks, Cisco Meraki, and Opengear.
• Cloud networking concepts, preferably within AWS environments.
• Network documentation, standards, change control, incident management, and operational runbooks.
• Required certifications:
• Bachelors degree in Technical Field or Equivalent
• CCNP or equivalent enterprise networking certification, or comparable hands-on experience.
• Strongly Preferred certifications:
• CCIE or equivalent expert-level networking certification.
• Juniper JNCIP or JNCIE.
• Palo Alto PCNSE.
• AWS Certified Advanced Networking Specialty.
• AWS Certified Solutions Architect – Professional.
• ITIL Foundation v3/v4.

Leadership Experience

• 5+ years of experience in enterprise network engineering, network operations, or infrastructure operations.
• 5+ years of experience leading or managing technical network teams.
• Experience managing on-call rotations, escalation processes, incident response workflows, and operational support models.
• Demonstrated ability to coach engineers, set priorities, improve team execution, and maintain accountability.
• Ability to balance hands-on technical work with team leadership, operational planning, and cross-functional coordination.
• Experience supporting high-availability environments where uptime, security, and compliance are critical.