Senior Manager, Market Management AMER, Experiences

The Market Management Team

The Market Management Team, within the Experiences Supply organization, focuses on onboarding, managing, and optimizing the most exciting experiences hosted by locals in your city. We also work with the most exciting people, businesses, and brands to introduce new experiences to the world.

The Difference You Will Make

The 'Senior Manager, Market Management, AMER' drives and is accountable for the AMER market management team's success. Your team manages the retention and expansion of experience hosts in your assigned cities, tracks and holds your team accountable for stretch goals, cultivates a world-class host community, scales localized excellence, and drives sustainable growth in strategic markets.

A Typical Day

• Represent your region & team - Track, develop, and present your region's wins, worries, and blockers to cross-functional stakeholders and leadership, proactively leading the solution for any blockers.
• Lead Regional Growth - Manage a regionally distributed team of territory or market-based Supply Managers who work daily to retain experience hosts and expand host availability on the platform, leading to GMV growth in-market.
• Portfolio Optimization - Deliver the right mix of experience supply in the right markets at the right quality levels and the right pricing across all tiers of experiences.
• Optimization & Retention Leadership - Set the tone, pace, and strategy for account management in your region. Arm, motivate, and enable the team to orient hosts through their first 6-12 months on-platform, ensuring they are equipped with technical, optimization, and growth best practices.
• Communication & Collaboration - Provide regular project and regional updates and actionable feedback to cross-functional leads. Size issues and collaborate with peers, leadership, and cross-functional stakeholders to creatively problem-solve.
• Tracking & Reporting - Develop data and tracking systems for your region. Ensure 100% accurate data hygiene across all tooling and leadership updates. Report out on both positive and negative performance trends with a solution-oriented mindset. Stay updated on best practices, tooling updates, and team trainings.
• Quality & Alignment to Brand Vision - Ensure that your region's sourced supply meets the quality bar to deliver against the Experiences vision. Align your region's leads with taste and quality measures set forth by cross-functional stakeholders.

Your Expertise

• Over 12 years of global field operations experience, including 5+ years managing high-performing teams in fast-scaling, matrixed environments across multiple continents.
• Bachelor's degree or equivalent experience in related fields.
• Experience managing small to mid-sized regional teams.
• Deep knowledge of what is happening in your region as it relates to travel, entertainment, pop culture, art, food & beverage, and other hospitality trends.
• Proven track record of innovative problem-solving and a proactive approach to identifying and capitalizing on new opportunities.
• Skilled in delivering for cross-functional teams and fostering trust across creative, technical, and business disciplines.
• Proficient in CRM systems (like Salesforce) and organizational systems (like Airtable).
• Accountability for results - with a proven ability to deliver against KPIs and business targets.
• Demonstrated ability to thrive in ambiguity, pivot quickly, and be motivated by changing circumstances, consistently acting as a self-starter.

Your Location

Due to the nature of this position, the successful applicant will need to be based in San Francisco, Los Angeles, or New York City to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services, and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for, and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You

The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs, and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range: $196,000—$245,000 USD