Senior Manager, IT

About the role

The Senior Manager of IT will lead the IT team at The Farmer’s Dog, a mission-driven company focused on transforming the pet food industry. Reporting directly to the Director of Internal Systems & Cyber, this role requires a deep understanding of IT operations, strategic planning, and team leadership.

Responsibilities

• Lead the enterprise IT strategy, administration, implementation, and selection of corporate hardware, software, and SaaS tooling.
• Proactively partner across Finance, Humans, Engineering, Facilities, Customer Care, and other groups on company-wide deployments and changes.
• Own the IT roadmap, prioritizing investments against the needs of a rapidly scaling business and reporting progress cross-functionally.
• Manage, mentor, and grow the members of IT — including overseeing their daily responsibilities, goal-setting and coaching the group on their growth and development to set them up for long-term success.
• Lead the shift from reactive IT support to engineered solutions: build and oversee automation, API-based integrations, and internal tooling that eliminate repetitive work (leveraging AI) and let teams across TFD operate independently of IT for day-to-day processes.
• Create standardization and scalability across the function - establishing SLAs for tickets and requests using standardized ticketing tooling, and report the metrics that speak to TFD’s improved IT experience.
• Drive the technology, networking, and AV experience across every TFD office, ensuring our spaces support work, meetings, and events without friction. Lead the technical execution of all in-person TFD events both in-office and off-site.
• Own the technical onboarding and offboarding experience for every employee and contractor, ensuring every new teammate is set up for success on day one and every departure is handled cleanly and securely.
• Identify cost savings and service improvements through effective vendor and contract management.
• Maintain technical and process standards and documentation, ensuring everything is maintainable, secure, well-understood and adopted.

Requirements

• 8+ years of experience working with and managing IT teams, and overseeing enterprise technology initiatives.
• Experience leading an IT team at a growing company, and building an awareness for how IT can be a strong partner across the business.
• Technical credibility end-to-end: ability to debate identity and SSO architecture, sketch an integration on a whiteboard, and write or code-review a Python script with the same confidence.
• Experience managing and coaching IT teammates: hiring well, developing the people on your team, and consistently setting and maintaining high expectations.
• Experience setting and holding SLAs. Experience defining the metrics that matter, publishing them, and using them to drive real improvement across your group.
• Experience leveraging enterprise-grade AI tools both for personal productivity and to drive operational efficiency and innovation across an organization.
• Comfortable in an in-office, mission-driven culture. Ability to travel several times each year to visit and support other TFD offices.
• Loves dogs.

Qualifications

• Market-competitive compensation and equity packages.
• Comprehensive Healthcare, Dental, and Vision.
• Company supported mental health benefits.
• 12 week paid parental leave.
• Competitive 401k plan with company match.
• Flexible PTO.
• Discounted fresh food for your pup.
• Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug.

Benefits

• Dog-friendly office in SoHo.
• A few of our best benefits include:

1. Market-competitive compensation and equity packages.
2. Comprehensive Healthcare, Dental, and Vision.
3. Company supported mental health benefits.
4. 12 week paid parental leave.
5. Competitive 401k plan with company match.
6. Flexible PTO.
7. Discounted fresh food for your pup.
8. Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug.

Pay

Market-competitive compensation and equity packages.

Schedule

Flexible schedule to accommodate the needs of a growing company.