Senior Manager, IT

About the role

The Senior IT Manager will lead IT operations, overseeing system maintenance, upgrades, and new builds for Forward's business. They will manage daily IT activities, including support services and system administration, while creating scalable operational processes.

Responsibilities

• Maintain, upgrade, and build IT systems and devices that power Forward’s business.
• Lead and manage day-to-day IT operations, including support services and system administrators.
• Create, run, and manage operational processes to allow the IT team to scale.
• Formulate, articulate, and socialize a strong vision for growth of the IT function.
• Own IT information systems including Google Workspaces.
• Assist team in managing MacOS, ChromeOS, and Windows endpoints.
• Supervise and mentor direct reports, define team metrics, lead large-scale projects, and manage vendor relationships and office technology improvements.
• Manage onboarding and offboarding, including rolling out zero-touch laptop deployments.
• Negotiate vendor contracts and renewals. Own key vendor relationships.
• Continuously improve the technology in our 3 offices, including networking, teleconferencing, card access, cameras.
• Create and maintain key partnerships with global stakeholders.
• Expand support to a 12x5 model.
• Consolidate management of business information systems from non-technical departments.
• Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements.
• Handle AV for large company events.
• Expand support to a 12x5 model.
• Consolidate management of business information systems from non-technical departments.
• Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements.
• Handle AV for large company events.
• Expand support to a 12x5 model.
• Consolidate management of business information systems from non-technical departments.
• Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements.
• Handle AV for large company events.
• Expand support to a 12x5 model.
• Consolidate management of business information systems from non-technical departments.
• Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements.
• Handle AV for large company events.
• Expand support to a 12x5 model.
• Consolidate management of business information systems from non-technical departments.
• Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements.
• Handle AV for large company events.
• Expand support to a 12x5 model.
• Consolidate management of business information systems from non-technical departments.
• Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements.
• Handle AV for large company events.
• Expand support to a 12x5 model.
• Consolidate management of business information systems from non-technical departments.
• Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements.
• Handle AV for large company events.
• Expand support to a 12x5 model.
• Consolidate management of business information systems from non-technical departments.
• Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements.
• Handle AV for large company events.
• Expand support to a 12x5 model.
• Consolidate management of business information systems from non-technical departments.
• Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements.
• Handle AV for large company events.
• Expand support to a 12x5 model.
• Consolidate management of business information systems from non-technical departments.
• Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements.
• Handle AV for large company events.
• Expand support to a 12x5 model.
• Consolidate management of business information systems from non-technical departments.
• Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements.
• Handle AV for large company events.
• Expand support to a 12x5 model.
• Consolidate management of business information systems from non-technical departments.
• Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements.
• Handle AV for large company events.
• Expand support to a 12x5 model.
• Consolidate management of business information systems from non-technical departments.
• Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements.
• Handle AV for large company events.
• Expand support to a 12x5 model.
• Consolidate management of business information systems from non-technical departments.
• Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements.
• Handle AV for large company events.
• Expand support to a 12x5 model.
• Consolidate management of business information systems from non-technical departments.
• Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements.
• Handle AV for large company events.
• Expand support to a 12x5 model.
• Consolidate management of business information systems from non-technical departments.
• Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements.
• Handle AV for large company events.
• Expand support to a 12x5 model.
• Consolidate management of business information systems from non-technical departments.
• Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements.
• Handle AV for large company events.
• Expand support to a 12x5 model.
• Consolidate management of business information systems from non-technical departments.
• Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements.
• Handle AV for large company events.
• Expand support to a 12x5 model.
• Consolidate management of business information systems from non-technical departments.
• Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements.
• Handle AV for large company events.
• Expand support to a 12x5 model.
• Consolidate management of business information systems from non-technical departments.
• Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements.
• Handle AV for large company events.
• Expand support to a 12x5 model.
• Consolidate management of business information systems from non-technical departments.
• Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements.
• Handle AV for large company events.
• Expand support to a 12x5 model.
• Consolidate management of business information systems from non-technical departments.
• Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements.
• Handle AV for large company events.
• Expand support to a 12x5 model.
• Consolidate management of business information systems from non-technical departments.
• Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements.
• Handle AV for large company events.
• Expand support to a 12x5 model.
• Consolidate management of business information systems from non-technical departments.
• Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements.
• Handle AV for large company events.
• Expand support to a 12x5 model.
• Consolidate management of business information systems from non-technical departments.
• Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements.
• Handle AV for large company events.
• Expand support to a 12x5 model.
• Consolidate management of business information systems from non-technical departments.
• Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements.
• Handle AV for large company events.
• Expand support to a 12x5 model.
• Consolidate management of business information systems from non-technical departments.
• Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements.
• Handle AV for large company events.
• Expand support to a 12x5 model.
• Consolidate management of business information systems from non-technical departments.
• Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements.
• Handle AV for large company events.
• Expand support to a 12x5 model.
• Consolidate management of business information systems from non-technical departments.
• Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements.
• Handle AV for large company events.
• Expand support to a 12x5 model.
• Consolidate management of business information systems from non-technical departments.
• Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements.
• Handle AV for large company events.
• Expand support to a 12x5 model.
• Consolidate management of business information systems from non-technical departments.
• Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements.
• Handle AV for large company events.
• Expand support to a 12x5 model.
• Consolidate management of business information systems from non-technical departments.
• Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements.
• Handle AV for large company events.
• Expand support to a 12x5 model.
• Consolidate management of business information systems from non-technical departments.
• Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements.
• Handle AV for large company events.
• Expand support to a 12x5 model.
• Consolidate management of business information systems from non-technical departments.
• Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements.
• Handle AV for large company events.
• Expand support to a 12x5 model.
• Consolidate management of business information systems from non-technical departments.
• Ensure that