Senior Manager, IT

Responsibilities

• Shape and lead the U.S. IT strategy, ensuring alignment with global priorities while personally contributing to the implementation and optimization of key technologies, particularly within the Microsoft ecosystem.
• Oversee regional IT operations (infrastructure, support, service delivery, and cybersecurity), maintaining a secure, reliable, and scalable Microsoft-centric environment.
• Act as a hands-on technical leader, capable of diving into complex infrastructure, troubleshooting, and architectural decisions when needed.
• Lead, mentor, and develop a team of IT professionals; foster a culture of accountability, collaboration, and continuous improvement.
• Serve as a trusted partner across all levels of the organization, translating technical concepts into clear business outcomes and influencing decision-making.
• Direct the regional project portfolio, ensuring clear prioritization, disciplined execution, and strong cross-functional stakeholder alignment.
• Manage the U.S. IT budget, making strategic, data-driven decisions on investments, resourcing, and technology roadmaps in partnership with the Global Director, IT/IS.
• Champion global IT governance, security, and compliance standards while ensuring practical, business-aligned implementation at the regional level.

Requirements

• Bachelor’s or higher in Computer Science, Information Systems, or a related technical field (or equivalent practical experience).
• 5+ years of progressive experience in IT, with a strong foundation in hands-on infrastructure and systems engineering.
• 2+ years of people leadership, ideally within a global or matrixed organization.
• Demonstrated success operating as a working manager, balancing technical execution with team leadership responsibilities.
• Deep expertise in Microsoft cloud technologies, including Azure, Microsoft 365, and enterprise security fundamentals.
• Working knowledge of ITSM tools such as TOPdesk, ServiceNow, or similar platforms, with a solid understanding of incident, change, and service management best practices.
• Proven ability to communicate effectively across all organizational levels, from technical teams to senior executives, with strong influencing and stakeholder management skills.
• A proactive, solutions-oriented mindset with the ability to operate strategically while remaining hands-on when needed.

Qualifications

• Proven track record of successful IT leadership and management.
• Experience with Microsoft Office 365 and Azure.
• Strong understanding of ITIL and ITSM methodologies.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Excellent problem-solving and analytical skills.
• Strong interpersonal and communication skills.

Skills

• Technical proficiency in Microsoft cloud technologies.
• Strong leadership and management skills.
• Effective communication and stakeholder management.
• Project management and budgeting experience.

Benefits

• Competitive compensation determined by each individual's relevant experience, skills, education and location.
• Annual bonus or commission, depending on position.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Collaborative, inclusive culture with opportunities for professional growth and development.

Pay

Base salary for this position is between $125,000 and $150,000 annually, depending on location.

Schedule

This is a hybrid position (2-3 days/week in the office, or more when business needs dictate) and will be based in any of our main office locations (North Andover, MA, Hayward, CA or Phoenix, AZ).