Jobs · Information Technology

Senior Manager, IT

Lattice · United States · 1 mo ago
RemoteRemoteInformation Technology$160k–$200k/yrFull-time
We need to output HTML fragment with sections: About the role? Actually the posting includes "What You Will Do", "What You Will Bring To The Table", "The estimated annual cash salary", "Benefits", "About Lattice". Also maybe "About the role" is not present; we have "What You Will Do" as responsibilities. We need to use

for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include a section only when posting has real specific content. So we can map: - Responsibilities: from "What You Will Do" (list of duties). Use
  • . - Requirements/Qualifications: from "What You Will Bring To The Table" (experience, skills). Could split into Requirements and Qualifications but we can combine? The instruction: prefer a few substantive sections over many thin ones. So we could have one section "Requirements" covering experience and skills. Or separate "Qualifications" and "Skills". But we need to avoid filler. Probably best: one section "Requirements" containing the list. - Benefits: from Benefits paragraph. - Pay: from salary estimate. - About Lattice: maybe "About the company" but not in list of allowed headings. Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. "About Lattice" is not in list; we could put under "About the role"? Actually "About the role" is for role description; but we have responsibilities separate. Could we omit About Lattice? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we need to include About Lattice info somewhere. Since allowed headings don't include About Lattice, we could embed it in a

    without a heading, or maybe under "About the role" as a heading? The instruction: use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., meaning those are examples, not exclusive? It says use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect those headings only. But we need to include About Lattice info; maybe we can put it under "About the role" heading, describing the role and company? However "About the role" would be about the role, not company. But we could still put company info there; it's still about the role context. Might be acceptable. Alternatively we could create a section "About the role" containing both a brief description of the role (maybe first paragraph) and then About Lattice as a subparagraph. But we must not repeat job title as heading. The first paragraph: "We're looking for an experienced Senior Manager, Infrastructure and Support to lead Lattice's Corporate IT infrastructure..." That's role description. Could go under About the role. Thus sections: - About the role: includes the introductory paragraph and maybe the About Lattice paragraph. - Responsibilities: list from "What You Will Do". - Requirements: list from "What You Will Bring To The Table". - Benefits: list from Benefits paragraph. - Pay: salary range. We should not include Schedule as not present. We need to use
    • for any list of duties/requirements/benefits. For prose, use

      . We must not include boilerplate like EEO, etc. Remove those. We must preserve all substantive information: need to keep details like specific programs, tools, etc. Let's extract. Intro paragraph: "We're looking for an experienced Senior Manager, Infrastructure and Support to lead Lattice's Corporate IT infrastructure, identity, endpoint, office technology, SaaS administration, and employee support operations. This leader will create a more mature operating model for IT support while driving secure automation, identity governance, and AI productivity-tool enablement. The person in this role will manage a distributed team of IT engineers and support specialists and will be accountable for service quality, escalation management, roadmap execution, access and endpoint hygiene, vendor coordination, and cross-functional delivery with Security, People, Workplace, Business Systems, and Engineering." That's prose. Then "What You Will Do" bullet list (actually sentences each starting with a verb). We'll convert each to

    • . List items: - Lead the technology roadmap for Corporate IT Infrastructure and Support across identity, endpoint, office technology, SaaS administration, support operations, and AI productivity-tool governance - Own the operating model for a distributed IT team, including prioritization, escalation paths, service metrics, runbooks, change control, and support-quality expectations - Drive MFA and identity modernization programs, including Okta Verify, Device Trust, Duo/Beyond Identity retirement, Okta environment audit, and least-privilege remediation - Lead endpoint-management and device-compliance evolution, including Jamf-to-Iru migration, Mac hardware refresh planning, policy enforcement, and lifecycle automation - Partner with People/HRIS and Business Systems to strengthen onboarding, offboarding, role-based access, Rippling-to-Okta workflows, SCIM provisioning, and downstream SaaS lifecycle automation - Own employee-support readiness for SF/NY office IT infrastructure, remote-work support, AV/networking coordination, and production support escalations - Establish safe administration and support patterns for AI productivity tools such as ChatGPT, Claude/CoWork, Console, Cursor, and related access workflows - Partner with Security and Compliance to improve auditability, access reviews, device posture, production change review, and evidence quality for IT-controlled systems. Use automation and AI responsibly to improve ticket triage, knowledge management, incident summaries, migration tracking, and support communications - Provide senior escalation support for complex IT, identity, endpoint, and SaaS incidents while coaching the team toward durable fixes - As the direct manager of the team, partner with the People team to manage hiring, onboarding, professional development, performance feedback, promotions, terminations, disciplinary procedures, and compensation actions to maintain a skilled technical and service-oriented staff - Set clear expectations, assign ownership, delegate effectively, evaluate team activities, and maintain a consistent operating cadence - Provide ongoing performance feedback, goal setting, coaching, and development plans for staff - Plan for future staffing, coverage, and capability needs as the infrastructure/support function matures - Build a strong documentation culture across runbooks, support playbooks, migration plans, system ownership, and escalation procedures - Manage vendor/platform evaluations and renewals in partnership with Procurement, Finance, Legal, Security, and business owners - Translate technical risks and operational tradeoffs into clear recommendations for leaders and cross-functional stakeholders Now "What You Will Bring To The Table" list: - At least 8 years of experience in corporate IT, infrastructure, workplace technology, identity/access management, endpoint management, or enterprise SaaS administration - 2+ years of people-management experience leading IT engineering, infrastructure, support, or workplace technology teams - Strong hands-on or architectural depth with Okta/IAM, SSO, SAML/OIDC, SCIM, MFA, device trust, groups, policies, and SaaS provisioning - Experience with endpoint management and compliance tooling such as Jamf, Iru, MDM platforms, Mac fleet management, device lifecycle, and hardware refresh planning - Experience building scalable IT support operations, including escalation management, service metrics, runbooks, incident response, and customer-oriented employee support - Ability to partner across Security, Compliance, People/HRIS, Workplace, Procurement, Finance, Legal, Engineering, Business Systems, and business leaders - Practical automation experience using APIs, scripting, Okta Workflows, Workato, or similar tools to reduce manual operational work - Sound judgment around access governance, least privilege, sensitive employee data, audit readiness, and production change control - Desired technology experience: Okta, Okta Verify, Google Workspace, Slack, Zoom, Jamf/Iru or similar MDM, Rippling, Lumos/IGA, Jira/JSM, Workato/Okta Workflows, ChatGPT, Claude/CoWork, Console, Cursor, and SaaS admin tooling - Experience administering or governing AI-enabled productivity tools and applying AI to improve IT operations responsibly - Ability to evaluate vendors and guide build-vs-buy decisions with clear business, risk, cost, and operational tradeoffs - Strong written and verbal communication skills with the ability to explain technical risk and operational decisions to non-technical stakeholders - Prior experience in high-growth SaaS, distributed workforces, or complex enterprise technology environments preferred Now Benefits paragraph: "Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget." We need to make a list: each benefit separated by semicolons. We'll split into
    • items. List: - Medical insurance - Dental insurance - Vision insurance - Life, AD&D, and Disability Insurance - Emergency Weather Support - Wellness Apps - Paid Parental Leave - Paid Time off inclusive of holidays and sick time - Commuter & Parking Accounts - Lunches in the Office - Internet and Phone Stipend - One time WFH Office Set-Up Stipend - 401(k) retirement plan - Financial Planning - Learning & Development Budget Now Pay: "The estimated annual cash salary for this role is $159,500 - $199,500. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans." We can put that in a

      under Pay heading. Now About Lattice paragraph: "Lattice is on a mission to build cultures where employees and their companies thrive. In an age where employees have more choices than ever before, businesses that put employees first are winning 🏅– and Lattice is building the tools to empower those people-centric companies. Lattice is a people success platform that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, goal setting, and career planning in a way that allows companies to focus on employee development, growth, and engagement – yielding stronger employee retention, performance, and impact to the bottom line 📈. Since launching in 2016, we have grown to over 5,000+ customers globally, including brands like Loom, Robinhood, and Gusto. Lattice is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Lattice is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation." We need to include this. Could be part of About the role section after the intro paragraph. We'll put as

      after intro. Now we must remove boilerplate: The "Note on Pay Transparency", "About Lattice" EEO etc? Actually we kept About Lattice but removed the EEO? The About Lattice paragraph includes EEO statement; that is part of About Lattice but maybe considered boilerplate? It's about equal opportunity; might be considered boilerplate but it's part of the About Lattice description. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we should remove EEO statements. The About Lattice paragraph includes a sentence about equal treatment and opportunity... That's EEO. We should remove that sentence. Also the sentence "

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