Senior Manager, IT

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and a pioneer in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony. DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV), a diversified global manufacturer with annual revenues in excess of $7 billion. DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help customers win in their marketplaces.

About the role

We are looking for a Senior IT Manager who serves as the bridge between IT operational execution and strategy-aligned business partnership. This role drives scalable, cross-functional technology outcomes by leading complex ERP industrial manufacturing environment and third-party application initiatives, strengthening vendor and partner accountability, and enabling teams through targeted talent development.

Responsibilities

• Strategic Leadership & Policy
  • Manage the IT team with a focus on policy and strategy implementation.
  • Develop short-to-mid-term operational plans with measurable KPIs that contribute directly to the organization's strategic goals.
  • Act as a bridge between technical and non-technical departments; translate cross-functional business needs into actionable technology plans while balancing competing priorities.
  • Partner with leadership and external parties to influence and communicate approaches, policies, and procedures at both a strategic and operational level.
• Business Applications & ERP Management
  • Lead major ERP upgrades, module implementations, and complex integrations with third-party digital platforms (e.g., e-commerce, CRM) to deliver seamless end-to-end solutions.
  • Ensure the integrity, availability, and stability of the application environment and integration landscape.
  • Partner with the business to identify and prioritize enhancements to existing applications, ensuring user requests align with the company's broader strategic roadmap.
• Project Management & Infrastructure Delivery
  • Lead IT capital projects and large-scale digital initiatives using Agile or Scrum methodologies; act as a Quality Assurance (QA) lead on major cross-departmental projects.
  • Partner with corporate IT and external vendors (e.g., HCL) to ensure accountability to agreed SLAs/KPIs, supporting reliable and scalable site operations.
  • Oversee outsourcing partners and managed services to ensure the efficient use of staff augmentation and resource allocation.
• Team Development & Operational Excellence
  • Identify skill gaps and create specialized training plans to strengthen the leadership pipeline and move staff toward senior technical roles.
  • Foster a "service-first" culture that prioritizes governance, reliability, and the consistent execution of tasks.
  • Organize ongoing training to ensure the team’s knowledge remains current with emerging technologies and industry best practices.

Requirements

• Basic Qualifications
  • Bachelor’s Degree in Information Technology, Computer Science or similar field.
  • 10+ years of experience in IT or Business Process Management with a proven track record of leading software deployment projects.
  • 5+ years of leadership experience, managing technical teams and cross-functional stakeholders.
• Preferred Qualifications
  • Expertise in middleware and API-based integrations across enterprise systems.
  • Experience managing legacy applications on AS/400 (a plus).
  • Expertise in Warehouse Management and logistics (a plus).
  • Experience managing third-party vendors/partners and driving measurable performance against KPIs/SLAs.
  • Agile/Scrum delivery experience in a manufacturing, distribution, or operations-oriented environment.
  • Strong business acumen with the ability to communicate technology plans in terms of customer impact, risk reduction, and financial value.

Skills

• Active listening: Understand user pain points and operational constraints in complex ERP workflows.
• Conflict resolution: Navigate disagreements within technical teams or between users and IT regarding system constraints and priorities.
• Negotiation & persuasion: Balance the needs of multiple departments when prioritizing ERP projects and platform integrations.
• Political and business acumen: Build relationships and secure buy-in for cross-departmental initiatives.
• Adaptability & continuous learning: Lead teams through accelerating technology change and upskilling needs.
• Strategic influence: Communicate technical roadmaps in terms of ROI, competitive advantage, and measurable outcomes.
• Change management: Transition from task oversight to talent optimization and sustainable transformation.
• People-centric leadership: Support team well-being and engagement to reduce transformation fatigue.
• Privacy & data governance: Champion data privacy, governance, and transparency as policies evolve.
• Results-driven vision: Ensure technology investments deliver validated, high-impact contributions to the organization.

Benefits

• Medical, dental, and vision insurance.
• 401k Retirement Plan with employer contributions.
• Flexible Spending Accounts (health care and dependent care).
• Company-paid short-term disability, long-term disability, basic life, and AD&D insurance.
• Supplemental employee and dependent life insurance.
• Optional accident, hospital indemnity, and critical illness insurance.
• Adoption, surrogacy, and fertility benefits and assistance.
• Commuter benefits.
• Parental, military, jury duty, and bereavement leaves of absence.
• Paid time off, including holidays.
• Business travel services.
• Employee discounts.
• Employee assistance program that includes company-paid counseling sessions and legal services.
• Wellness programs.

Pay

Pay range: $140,000.00 - $170,000.00. We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including the position’s responsibilities, a candidate’s work experience, education/training, location, and key skills needed for the position.

Schedule

Onsite